Rina Agustina

Quality Control Associate – Seller Policy at Shopee

Reviewed and analyzed seller products to ensure compliance with platform policies. Compared and categorized seller listings based on defined guidelines. Identified policy violations and applied enforcement actions following SOP. Performed quality checks to maintain accuracy and consistency. Escalated complex or high-risk cases to internal teams. Met daily productivity and quality KPIs.

Customer Support Associate – Development Team at PT Graha Arta Indo Media

Handled customer inquiries via chat and email. Assisted users with system features and technical issues. Documented user feedback and coordinated with the development team. Maintained service quality and response standards.

Quality Control Associate at Shopee

Review 80,001,000 seller listings per day for policy compliance and SOP adherence; performed switched listing reviews, comparing old and new product listings to ensure full consistency, accuracy, and compliance; corrected inaccurate product categorizations according to classification standards; performed seller abuse detection on 1,001,500 listings per day, identifying misleading titles, keyword spam, and brand misuse; managed 20,060 brand approval requests per day, escalating complex violations to minimize operational risk; maintained high accuracy and consistency while meeting productivity KPIs in structured, system-driven workflows.

Customer Support Associate – Development Team at PT Graha Arta Indonesia

Delivered problem-solving support for 50,1000 customers daily via chat and email, ensuring timely and accurate issue resolution; contributed to process improvements via collaborative problem-solving.

Wedding Organizer at Freelance

Managed administrative tasks, scheduling, and client communications. Coordinated vendors and clients for seamless event operations.

Quality Control Associate – Seller Policy & Marketplace Compliance at Shopee

Reviewed high-volume seller listings for policy compliance and SOP adherence; conducted switched listing reviews; corrected inaccurate product categorizations; performed seller abuse detection; managed brand approval requests; maintained accuracy and consistency in structured workflows.

Customer Support Associate – Development Team at Graha Arta Indonesia

Delivered problem-solving support for hundreds of customers daily via chat and email, ensuring timely and accurate issue resolution; contributed to process improvements via collaborative problem-solving.