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I'm a content operations and social media professional with 8+ years of experience delivering high-quality outputs and leading cross-functional teams. Currently a Team Lead at Accenture in Bangkok, I own end-to-end operational processes, build spreadsheet-based reporting, and collaborate with technical teams to optimize workflows and deliver results.\n\nPreviously, I managed content pipelines from creation to distribution, monitored social media trends and audience behavior, and partnered with editors, journalists, and creators to source breaking news while maintaining brand standards. I am highly organized, data-driven, and comfortable juggling multiple streams in fast-paced environments.…I'm a content operations and social media professional with 8+ years of experience delivering high-quality outputs and leading cross-functional teams. Currently a Team Lead at Accenture in Bangkok, I own end-to-end operational processes, build spreadsheet-based reporting, and collaborate with technical teams to optimize workflows and deliver results.\n\nPreviously, I managed content pipelines from creation to distribution, monitored social media trends and audience behavior, and partnered with editors, journalists, and creators to source breaking news while maintaining brand standards. I am highly organized, data-driven, and comfortable juggling multiple streams in fast-paced environments.

user1354156

Social Media Manager, Content Producer, Content Creator, +2

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I'm a content operations and social media professional with 8+ years of experience delivering high-quality outputs and leading cross-functional teams. Currently a Team Lead at Accenture in Bangkok, I own end-to-end operational processes, build spreadsheet-based reporting, and collaborate with technical teams to optimize workflows and deliver results.\n\nPreviously, I managed content pipelines from creation to distribution, monitored social media trends and audience behavior, and partnered with editors, journalists, and creators to source breaking news while maintaining brand standards. I am highly organized, data-driven, and comfortable juggling multiple streams in fast-paced environments.…I'm a content operations and social media professional with 8+ years of experience delivering high-quality outputs and leading cross-functional teams. Currently a Team Lead at Accenture in Bangkok, I own end-to-end operational processes, build spreadsheet-based reporting, and collaborate with technical teams to optimize workflows and deliver results.\n\nPreviously, I managed content pipelines from creation to distribution, monitored social media trends and audience behavior, and partnered with editors, journalists, and creators to source breaking news while maintaining brand standards. I am highly organized, data-driven, and comfortable juggling multiple streams in fast-paced environments.

Available to hire

I’m a content operations and social media professional with 8+ years of experience delivering high-quality outputs and leading cross-functional teams. Currently a Team Lead at Accenture in Bangkok, I own end-to-end operational processes, build spreadsheet-based reporting, and collaborate with technical teams to optimize workflows and deliver results.\n\nPreviously, I managed content pipelines from creation to distribution, monitored social media trends and audience behavior, and partnered with editors, journalists, and creators to source breaking news while maintaining brand standards. I am highly organized, data-driven, and comfortable juggling multiple streams in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Indonesian

Fluent

English

Fluent

German

Beginner

Work Experience

Team Lead at Accenture

June 1, 2024 - Present

Own end-to-end operational processes across multiple content workstreams, ensuring timely delivery and high-quality outputs. Track content performance, deliverables, and KPIs using spreadsheets and internal tools to support continuous process improvement. Collaborate with technical and cross-functional teams to troubleshoot issues and implement workflow optimizations. Lead and coach a 25-member team while balancing multiple content streams and shifting priorities in a dynamic environment.

Quality Analyst/ Subject Matter Expert/ Trainer at Accenture

June 1, 2022 - May 1, 2024

Performed quality control and validation on high-volume outputs to ensure accuracy and policy/compliance before delivery. Analyzed performance data and trends using structured reporting tools to identify risks and opportunities for improvement. Served as a liaison between operations, training, and technical teams, enhancing execution efficiency and issue resolution time. Developed training materials and documentation to improve process consistency and scalability.

Trust and Safety Analyst at Accenture

May 1, 2019 - May 1, 2022

Reviewed large volumes of user-generated content for policy compliance and quality standards. Identified content risks, trends, and recurring issues and contributed insights to improve platform safety and quality. Used internal tools and data tracking to maintain accuracy and efficiency. Collaborated with cross-functional teams to support process improvements and policy updates.

Social Media Specialist at Kompas Gramedia, Tribun Kaltim

January 1, 2016 - March 1, 2019

Managed the content pipeline from creation to distribution across Instagram, Facebook, Twitter, and YouTube, averaging 10–15 posts per day in a newsroom environment. Increased total social media audience by 30% within six months through data-driven planning, SEO-friendly captions, hashtag optimization, and trend-based posting. Improved engagement by 20% by monitoring trends and audience behavior to optimize timing and formats. Coordinated with editors, journalists, and content creators to source breaking news and multimedia content while upholding brand and quality standards.