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Hello, I’m Elaine Gallardo, a dedicated professional with a Bachelor of Arts in International Studies who thrives on delivering customer satisfaction and operational excellence. I have built a solid foundation in communication, adaptability, and time management through roles in customer service and administration. I enjoy collaborating with diverse teams and supporting clients to resolve issues efficiently, even under pressure. I am committed to professional growth and delivering exceptional results by staying organized, detail-oriented, and customer-focused. I look forward to applying my skills in dynamic environments and contributing to team success while continuing to expand my knowledge across industries.…Hello, I’m Elaine Gallardo, a dedicated professional with a Bachelor of Arts in International Studies who thrives on delivering customer satisfaction and operational excellence. I have built a solid foundation in communication, adaptability, and time management through roles in customer service and administration. I enjoy collaborating with diverse teams and supporting clients to resolve issues efficiently, even under pressure. I am committed to professional growth and delivering exceptional results by staying organized, detail-oriented, and customer-focused. I look forward to applying my skills in dynamic environments and contributing to team success while continuing to expand my knowledge across industries.

Elaine Jane P. Gallardo

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Hello, I’m Elaine Gallardo, a dedicated professional with a Bachelor of Arts in International Studies who thrives on delivering customer satisfaction and operational excellence. I have built a solid foundation in communication, adaptability, and time management through roles in customer service and administration. I enjoy collaborating with diverse teams and supporting clients to resolve issues efficiently, even under pressure. I am committed to professional growth and delivering exceptional results by staying organized, detail-oriented, and customer-focused. I look forward to applying my skills in dynamic environments and contributing to team success while continuing to expand my knowledge across industries.…Hello, I’m Elaine Gallardo, a dedicated professional with a Bachelor of Arts in International Studies who thrives on delivering customer satisfaction and operational excellence. I have built a solid foundation in communication, adaptability, and time management through roles in customer service and administration. I enjoy collaborating with diverse teams and supporting clients to resolve issues efficiently, even under pressure. I am committed to professional growth and delivering exceptional results by staying organized, detail-oriented, and customer-focused. I look forward to applying my skills in dynamic environments and contributing to team success while continuing to expand my knowledge across industries.

Available to hire

Hello, I’m Elaine Gallardo, a dedicated professional with a Bachelor of Arts in International Studies who thrives on delivering customer satisfaction and operational excellence. I have built a solid foundation in communication, adaptability, and time management through roles in customer service and administration. I enjoy collaborating with diverse teams and supporting clients to resolve issues efficiently, even under pressure.

I am committed to professional growth and delivering exceptional results by staying organized, detail-oriented, and customer-focused. I look forward to applying my skills in dynamic environments and contributing to team success while continuing to expand my knowledge across industries.

Skills

Copywriting

Infographic

Experience Level

Copywriting

Intermediate

Infographic

Intermediate

Language

English

Advanced

Spanish; Castilian

Intermediate

Work Experience

Customer Service Representative at Security Bank

August 1, 2020 - March 1, 2022

Provided excellent customer service by addressing client inquiries and resolving banking-related issues. Assisted clients with account management, transactions, and product inquiries, ensuring customer satisfaction. Collaborated with cross-functional teams to improve service quality and operational efficiency. Ensured compliance with banking regulations and security protocols while handling sensitive client information.

Customer Service Representative at EPerformax

November 1, 2018 - Present

Delivered exceptional customer support and addressed client inquiries efficiently. Resolved service issues in collaboration with team members, enhancing service quality. Assisted customers with account troubleshooting and technical support. Provided product and service recommendations based on customer needs. Managed high call volumes while maintaining quality service and meeting performance targets.

Customer Service Representative at Teleperformance

September 1, 2018 - November 1, 2018

Responded professionally to customer inquiries, maintaining high satisfaction levels. Ensured accurate record-keeping and prompt resolution of client concerns. Handled inbound and outbound calls, addressing customer concerns and inquiries. Escalated unresolved issues to higher management when necessary, ensuring quick resolutions. Conducted satisfaction surveys to gather client feedback and improve service delivery. Worked effectively in a team-oriented environment, achieving departmental goals and metrics.