Jacob Bailey

Available to hire

Skills

Experience Level

Language

English
Fluent

Work Experience

Help Desk Technician II/ AV Specialist at CompuCom
March 1, 2022 - Present
The Help Desk Technician/Trainee is the primary contact with employees regarding repair and troubleshooting. Provides prescribed technical assistance to users via telephone for routine problems. Enters calls into support call tracking database/system. Troubleshoots hardware/software or peripheral equipment. Answers multi-line telephone; may perform duties at user locations.
Customer Service Representative at Corestaff Services
January 1, 2022 - March 1, 2022
IT Consultant/Computer Support at AccuStaff
September 1, 2021 - November 1, 2021
Service Now (SNOW) ticketing system, SCCM, Windows 10 IT Consultant/Computer Support.
Computer Support Specialist I - ITS (DOH) at ITS (DOH)
May 1, 2021 - October 1, 2021
Installing and maintaining desktop hardware and software; Troubleshooting hardware/software and network issues; Providing users with support and training; Assisting senior support staff with basic tasks; server updates; antivirus updates.
Computer Support Specialist I at Health Commerce System
May 1, 2021 - September 1, 2021
Work within the Health Commerce System to assist Medical professionals gain access to and reset passwords. Gatekeeper for the Health Commerce System. Cross-reference NY Driver's License numbers with NY DMV to verify account holders.
Help Desk Support Specialist at The CSI Companies, Inc. of Florida
December 1, 2020 - February 1, 2021
Test workstations, validate assets, test EPIC application launch; remediation via remote access; Active Directory usage.
IT Support Specialist at USIC
June 1, 2020 - October 1, 2020
Utility Locator Tech
Package Delivery Driver at UPS United Parcel Service
November 1, 2019 - December 1, 2019
Senior Slot Technician at Rivers Casino & Resort
December 1, 2017 - June 1, 2019
Maintain Slot/Gaming Machines; Troubleshooting; Component level repairs.
Slot/Gaming Technician at American Gaming and Electronics
November 1, 2016 - November 1, 2017
Slot/Gaming Technician; casino floor builds; game installs; player tracking systems.
NOC Technician at Scientific Games
September 1, 2016 - November 1, 2016
Monitor casino networks and jackpots; NOC duties.
Slot/Gaming Technician at Advanced Gaming Associates
November 1, 2015 - August 1, 2016
Slot/Gaming Technician; travels to casino properties; updates/installs player tracking systems.
Line Service Technician at Atlantic Aviation
March 1, 2012 - August 1, 2014
Aircraft refueling; aircraft marshalling; towing/moving aircraft; customer service.
Audio Video Technician at D & J Electronics
February 1, 2011 - July 1, 2011
Operate, maintain, inventory, and troubleshoot audio/video equipment; test computers (Mac & PC).
On-Air Talent/Producer/Board Operator at 88.9 WBZC-FM
October 1, 2007 - June 1, 2011
Produce monthly PSAs; on-air talent; producer roles; board operations.
On-Air Talent/Producer/Board Operator at Rowan University 89.7 WGLS-FM
May 1, 2009 - June 1, 2010
On-air talent, producer, board operator; research and host show.

Education

Bachelor of Arts (B.A.), Radio/Television/Film at Rowan University
January 1, 2008 - January 1, 2010
GWMS Certification, Computer and Information Sciences and Support Services at GWMS
March 1, 2022 - March 1, 2022
OrionONTV Studio Production, TV Studio Production at OrionONTV
January 1, 2015 - March 5, 2026
Final Cut Pro - Comprehensive, Video Editing at Future Media Concepts
January 1, 2010 - January 1, 2010

Qualifications

Certificate of Achievement
January 11, 2030 - March 5, 2026

Industry Experience

Media & Entertainment, Professional Services, Gaming, Software & Internet, Transportation & Logistics

Skills

Experience Level