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I am a resourceful professional with experience in both research and customer-facing roles. I turn data into insights and build strong connections with clients and colleagues. I thrive on turning complex information into clear actions and strive to deliver value in every project. Known for adaptability, quick learning, and a people-first approach, I bring analytical precision together with strong interpersonal skills to deliver results in any environment. I enjoy collaborating across teams to streamline workflows and improve service quality.…I am a resourceful professional with experience in both research and customer-facing roles. I turn data into insights and build strong connections with clients and colleagues. I thrive on turning complex information into clear actions and strive to deliver value in every project. Known for adaptability, quick learning, and a people-first approach, I bring analytical precision together with strong interpersonal skills to deliver results in any environment. I enjoy collaborating across teams to streamline workflows and improve service quality.

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Project Manager, Data Analyst, Content Creator

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I am a resourceful professional with experience in both research and customer-facing roles. I turn data into insights and build strong connections with clients and colleagues. I thrive on turning complex information into clear actions and strive to deliver value in every project. Known for adaptability, quick learning, and a people-first approach, I bring analytical precision together with strong interpersonal skills to deliver results in any environment. I enjoy collaborating across teams to streamline workflows and improve service quality.…I am a resourceful professional with experience in both research and customer-facing roles. I turn data into insights and build strong connections with clients and colleagues. I thrive on turning complex information into clear actions and strive to deliver value in every project. Known for adaptability, quick learning, and a people-first approach, I bring analytical precision together with strong interpersonal skills to deliver results in any environment. I enjoy collaborating across teams to streamline workflows and improve service quality.

Available to hire

I am a resourceful professional with experience in both research and customer-facing roles. I turn data into insights and build strong connections with clients and colleagues. I thrive on turning complex information into clear actions and strive to deliver value in every project.

Known for adaptability, quick learning, and a people-first approach, I bring analytical precision together with strong interpersonal skills to deliver results in any environment. I enjoy collaborating across teams to streamline workflows and improve service quality.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Beginner

Language

Romanian, Moldavian, Moldovan

Fluent

English

Advanced

Spanish; Castilian

Beginner

French

Beginner

Work Experience

Remote Product Researcher at GovAssist LLC

April 20, 2023 - September 20, 2024

Researched and analyzed visa processes, requirements, and market trends. Monitored policy changes, ensuring compliance with regulations. Collaborated with product and marketing teams to create client tools and guides. Maintained visa policy data repository for internal and client use. Escalated critical cases to specialized teams, reducing delays and improving customer outcomes. Collaborated with internal departments to streamline workflows and enhance service quality.

Remote Customer Service Representative at GovAssist LLC

November 20, 2022 - April 20, 2023

Supported clients via chat, email, phone, and social media. Resolved complex issues efficiently, achieving KPIs in response time, resolution rate, and customer satisfaction. Documented and tracked interactions in CRM, providing accurate data for process improvements. Escalated critical cases to specialized teams, reducing delays and improving customer outcomes. Collaborated with internal departments to streamline workflows and enhance service quality.