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I am Abdelrahman Mohamed, a Customer Success Professional with 4+ years in customer service and client management. I excel at onboarding, training, building trust-based relationships, and driving retention and growth. I have led recruitment-driven efforts and delivered high-value deals, with a track record of 94% client satisfaction and 20% revenue growth. Fluent in English and Arabic, I thrive in fast-paced environments and am open to travel. I’m passionate about creating scalable processes, empowering teams, and delivering proactive solutions that boost adoption and retention.…I am Abdelrahman Mohamed, a Customer Success Professional with 4+ years in customer service and client management. I excel at onboarding, training, building trust-based relationships, and driving retention and growth. I have led recruitment-driven efforts and delivered high-value deals, with a track record of 94% client satisfaction and 20% revenue growth. Fluent in English and Arabic, I thrive in fast-paced environments and am open to travel. I’m passionate about creating scalable processes, empowering teams, and delivering proactive solutions that boost adoption and retention.

Abdelrahman Mohamed

Content Creator, Content Designer, Digital Marketer, +4

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I am Abdelrahman Mohamed, a Customer Success Professional with 4+ years in customer service and client management. I excel at onboarding, training, building trust-based relationships, and driving retention and growth. I have led recruitment-driven efforts and delivered high-value deals, with a track record of 94% client satisfaction and 20% revenue growth. Fluent in English and Arabic, I thrive in fast-paced environments and am open to travel. I’m passionate about creating scalable processes, empowering teams, and delivering proactive solutions that boost adoption and retention.…I am Abdelrahman Mohamed, a Customer Success Professional with 4+ years in customer service and client management. I excel at onboarding, training, building trust-based relationships, and driving retention and growth. I have led recruitment-driven efforts and delivered high-value deals, with a track record of 94% client satisfaction and 20% revenue growth. Fluent in English and Arabic, I thrive in fast-paced environments and am open to travel. I’m passionate about creating scalable processes, empowering teams, and delivering proactive solutions that boost adoption and retention.

Available to hire

I am Abdelrahman Mohamed, a Customer Success Professional with 4+ years in customer service and client management. I excel at onboarding, training, building trust-based relationships, and driving retention and growth. I have led recruitment-driven efforts and delivered high-value deals, with a track record of 94% client satisfaction and 20% revenue growth.

Fluent in English and Arabic, I thrive in fast-paced environments and am open to travel. I’m passionate about creating scalable processes, empowering teams, and delivering proactive solutions that boost adoption and retention.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Arabic

Fluent

Work Experience

General Manager & Founder at Get Hired Recruitment

February 1, 2023 - May 1, 2025

Served as primary client contact, built trust-based relationships, and drove client retention and churn reduction. Onboarded and trained clients on recruitment workflows and tools for smooth adoption. Negotiated and closed high-value deals, achieving 94% client satisfaction and 20% revenue growth. Created documentation and optimized processes, reducing cost-per-hire and improving efficiency. Successfully placed 400+ candidates for top-tier clients through sourcing campaigns on Meta Ads and LinkedIn.

Customer Service Agent at Link (Concentrix)

October 1, 2021 - May 31, 2023

Delivered multi-channel support (phone, chat, email) for billing, account, and technical issues. Resolved Tier 2 escalations using CRM and ticketing systems (Zendesk, Oracle NetSuite, Jira, HubSpot). Maintained SLA targets while ensuring high customer satisfaction, adoption, and retention. Supported recruitment efforts by referring and assisting in hiring 100+ new agents.

Customer Experience Specialist at Expedia (Concentrix)

October 1, 2021 - January 1, 2023

Delivered multi-channel support for Expedia customers on billing, account, and technical issues. Resolved Tier 2 escalations, diagnosing complex cases using CRM and ticketing systems (Zendesk, Oracle NetSuite, Jira, HubSpot, Workday). Consistently achieved SLA targets while maintaining high customer satisfaction, contributing to client retention.

Customer Service Agent at Expedia (Teleperformance)

April 1, 2019 - March 31, 2020

Provided support via calls, chats, and emails. Used GDS systems (Sabre, Amadeus) to resolve travel, order, and operational issues. Guided customers through complex booking processes, simplifying explanations to improve adoption. Delivered empathetic support and proactive solutions to maintain high satisfaction.

Customer Experience Specialist at Expedia (Concentrix)

April 1, 2019 - March 1, 2020

Provided support via calls, chats, and emails for billing, account, and technical issues. Used GDS systems (Sabre, Amadeus) to resolve travel, orders, and operational problems. Guided customers through complex booking processes, simplifying explanations to improve adoption. Strengthened client loyalty by delivering proactive solutions and clear communication.

Customer Support Specialist at Vodafone UK (Eco Outsourcing)

March 1, 2018 - April 1, 2019

Assisted customers with billing, network, and account inquiries, ensuring accurate and timely resolutions. Troubleshot technical issues, managed escalations and handed off complex cases to specialized teams. Processed upgrade requests, resolved complaints, and applied empathetic communication to retain customers. Consistently delivered high satisfaction scores.