Available to hire
I am Josephine O. Bagi, a Senior QA Analyst / QA Engineer with 8+ years of experience delivering manual and automated testing across enterprise SaaS, fintech, healthcare, e-commerce, and high-traffic digital platforms. I thrive in collaborative, Agile environments and enjoy partnering with product, engineering, and design teams to ensure quality from planning through release.
I specialize in API/backend validation, SQL testing, automation frameworks (Selenium, Playwright), and cross-functional QA across distributed teams. I’m passionate about building robust test strategies, accelerating feedback loops, and driving release readiness while continuously improving QA processes.
Skills
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Language
French
Fluent
Spanish; Castilian
Advanced
Work Experience
Senior QA Analyst at Pulselive/Sony Sports (Contract via Hays)
June 1, 2025 - April 1, 2026Owned end-to-end QA for web and mobile app supporting Tottenham Hotspur’s high-traffic digital platform. Validated real-time data pipelines (live scores, stats, updates), ensuring accuracy and low latency during live games. Executed risk-based testing aligned with time-sensitive release cycles ahead of production launch. Conducted exploratory, regression, and end-to-end testing to identify critical defects impacting live user experience. Tested CMS-driven editorial workflows, ensuring accurate and timely publishing of content across regions. Performed release validation in UAT environments to ensure feature readiness before go-live. Collaborated with cross-functional teams to triage defects and communicate release readiness.
Senior QA Analyst at Ener-Aid
September 1, 2024 - May 1, 2025Led the end-to-end testing lifecycle for a client-facing energy efficiency portal, ensuring seamless business workflows for high-value enterprise users. Performed comprehensive API testing using Postman, validating complex RESTful service logic and CRUD operations to ensure secure and accurate client data management. Executed PostgreSQL queries to perform backend validation, ensuring data consistency between microservices and the frontend UI. Maintained structured test cases and regression suites to support consistent validation.
Senior QA Analyst at People Inc
September 1, 2020 - April 1, 2024Led QA efforts for CMS-driven workflows on high-traffic financial platforms (Investopedia, The Balance), validating feature branch integrity by leveraging CICD pipelines (Bitbucket/Jenkins) to trigger containerized builds and redeployments into service-dependent environments for comprehensive pre-release testing. Streamlined release cycles by executing automated Smoke and Regression suites, ensuring stable feature branch merges into master. Enhanced system observability with real-time Slack notifications and RCA using Allure reports to resolve environment, data, and flaky test issues. Drove ‘Shift-Left’ quality through active participation in grooming and planning meetings, mentoring junior QA analysts, and establishing onboarding documentation.
QA Engineer at Aetna Healthcare
July 1, 2018 - August 1, 2020Performed comprehensive manual and automated testing (70/30 split), focusing on end-to-end validation of healthcare claims management and patient portal workflows in a HIPAA-compliant environment. Developed and maintained UFT test scripts within an existing Hybrid Framework, creating custom VBScript functions to automate repetitive manual scenarios. Identified high-priority manual test cases for automation, utilizing Checkpoints and Function Libraries to reduce manual regression effort for major releases. Executed manual smoke tests and automated regression suites, documenting detailed defects with full requirement traceability in HP ALM.
QA Analyst at UBS
January 1, 2016 - June 1, 2018Performed rigorous manual functional, integration, and regression testing for high-risk payment processing and fund transfer (SWIFT/ACH) systems. Authored detailed test plans and executed test cases by deconstructing functional requirement documents into granular scenarios, ensuring full coverage of “happy path” and negative testing. Managed daily execution of Smoke and Regression suites within a UFT/QTP environment to maintain platform stability for high-volume financial operations. Analyzed complex automation execution logs and exported results to Excel for gap analysis and data integrity issue identification.
QA Analyst at Staples
April 1, 2013 - December 1, 2015T ested end-to-end e-commerce workflows including checkout, payments, and order processing. Designed and executed test cases for critical customer journeys, identifying defects impacting user experience and order fulfillment.
Senior QA Analyst at PulseLive
June 1, 2025 - April 1, 2026Led end-to-end QA activities for high-traffic web and native mobile applications, validating match-day workflows, CMS publishing, ticketing, membership, authentication (OTP/Face ID), and e-commerce experiences. Partnered with product, engineering, design, and leadership to drive requirements validation, defect triage, visual QA, sprint retrospectives, and go/no-go release decisions. Performed functional, regression, smoke, and production validation testing, supporting release readiness through analytics verification and frontend/API troubleshooting. Executed native mobile testing across iOS and Android, validating app lifecycle behavior, performance, stability, low-connectivity handling, background/foreground transitions, and interruption scenarios. Conducted cross-device and cross-version testing using BrowserStack and real devices, validating QR ticketing, digital wallet integrations, backward compatibility, App Store release readiness, and overall platform stability.
Senior QA Analyst/QA Engineer at Ener-Aid KFT
September 1, 2024 - May 1, 2025Led API and backend QA testing for enterprise SaaS workflows, validating RBAC permissions, onboarding processes, audit logging, session management, and messaging functionality using Postman and backend verification techniques. Performed functional, regression, UI/UX, cross-browser, and stability testing for information management and regulatory documentation workflows. Built Playwright-based automation tests and performed PostgreSQL validation to ensure data integrity and backend consistency. Executed API testing with Postman to validate RESTful services, including response structure, error handling, and data exchange between systems.
QA Analyst at Aetna Healthcare
July 1, 2018 - August 1, 2020Performed functional, integration, and end-to-end testing for healthcare claims, eligibility, and patient portal workflows in a HIPAA-regulated environment. Built UFT/QTP automation frameworks and executed SQL-based validation to verify claims accuracy and data integrity across interconnected healthcare systems. Managed defect tracking, test execution, and requirements validation activities while supporting release readiness in HP ALM.
QA Analyst at Staples Inc
April 1, 2013 - December 1, 2015T tested e-commerce and POS workflows including checkout, payments, refunds, promotions, inventory synchronization, and order fulfillment processes. Executed manual testing for payment integrations and POS hardware including barcode scanners, receipt printers, and payment terminals.
Education
Master of Science, Accountancy at University of Rochester
January 11, 2030 - April 22, 2026Bachelor of Arts, Economics at Concordia University
January 11, 2030 - April 22, 2026Master of Science in Accountancy at University of Rochester
January 11, 2030 - April 22, 2026Bachelor of Arts in Economics at Concordia University
January 11, 2030 - April 22, 2026Master of Science, Accountancy at University of Rochester
January 11, 2030 - May 13, 2026Qualifications
Industry Experience
Financial Services, Healthcare, Media & Entertainment, Software & Internet, Other, Energy & Utilities, Professional Services
Skills
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