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I’m a natural problem solver who thrives on finding unique ways to fix issues and leave clients genuinely satisfied. I am quick learner and a quick fixer, adaptable by environmental learning with any situation where require challenges. Fixing bug in hardware/software and Troubleshooting is my passion. Troubleshoot Desktop, Laptop, Network, Application, Operating system (Mac, Linux, Windows). So I want to work with a team of experts who can help me grow my skills along side company.…I’m a natural problem solver who thrives on finding unique ways to fix issues and leave clients genuinely satisfied. I am quick learner and a quick fixer, adaptable by environmental learning with any situation where require challenges. Fixing bug in hardware/software and Troubleshooting is my passion. Troubleshoot Desktop, Laptop, Network, Application, Operating system (Mac, Linux, Windows). So I want to work with a team of experts who can help me grow my skills along side company.

Mahfuzur Rahman

Web Developer, Data Scientist, AI Engineer, +1

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I’m a natural problem solver who thrives on finding unique ways to fix issues and leave clients genuinely satisfied. I am quick learner and a quick fixer, adaptable by environmental learning with any situation where require challenges. Fixing bug in hardware/software and Troubleshooting is my passion. Troubleshoot Desktop, Laptop, Network, Application, Operating system (Mac, Linux, Windows). So I want to work with a team of experts who can help me grow my skills along side company.…I’m a natural problem solver who thrives on finding unique ways to fix issues and leave clients genuinely satisfied. I am quick learner and a quick fixer, adaptable by environmental learning with any situation where require challenges. Fixing bug in hardware/software and Troubleshooting is my passion. Troubleshoot Desktop, Laptop, Network, Application, Operating system (Mac, Linux, Windows). So I want to work with a team of experts who can help me grow my skills along side company.

Available to hire

I’m a natural problem solver who thrives on finding unique ways to fix issues and leave clients genuinely satisfied. I am quick learner and a quick fixer, adaptable by environmental learning with any situation where require challenges. Fixing bug in hardware/software and Troubleshooting is my passion. Troubleshoot Desktop, Laptop, Network, Application, Operating system (Mac, Linux, Windows). So I want to work with a team of experts who can help me grow my skills along side company.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Bengali

Fluent

Hindi

Advanced

Malay

Advanced

French

Intermediate

Work Experience

Syringes Technician at Med XL

January 1, 2025 - Present

Assembled and inspected prefilled syringes, ensuring adherence to quality standards. Sterilized equipment and maintained strict cleanroom protocols. Performed quality control and documented production batches. Conducted routine maintenance and troubleshooting to prevent delays.

Customer Solution at Connect 6 (Telus)

July 1, 2024 - November 1, 2024

Engaged with customers in-store and by phone to provide personalized service; stayed updated on products, services, and promotions to offer accurate information; recommended higher‑tier plans and complementary products to boost sales; processed transactions for mobile plans, devices, and accessories efficiently.

Technical Project Coordinator at SJ Innovation

December 1, 2021 - October 1, 2022

Supported project managers in creating documentation, budgets, and plans for IT projects. Coordinated resources to equip teams with necessary tools. Tracked progress, assigned tasks in ActiveCollab, and ensured milestone delivery. Streamlined team-client communications with regular meetings and updates.

Sr. IT Technologist at Power Computers

March 1, 2020 - February 1, 2024

Resolved over 500 hardware, software, and network issues, reducing downtime by 20%. Managed cross-functional teams of 10, ensuring 95% on-time project delivery. Improved lead generation efficiency by 30% through CRM tools like WordPress and ZoomInfo. Led CRM, database management, and lead generation using WordPress, ZoomInfo, and Asana. Delivered virtual administrative support including email management, data entry, and scheduling.

Remote IT Support Assistant at Staff - India

October 1, 2018 - January 1, 2019

Delivered L1 and L2 support for hardware, software, and network issues. Managed CRM databases and organized tasks using online platforms for lead sourcing. Ensured IoT devices' seamless operation and maintained WordPress sites, including updates and security. Provided virtual admin support for emails, scheduling, data entry, and task coordination via Asana.

IT Support Engineer / IT Consultant at Jesan Trade International SDN.BHD

September 1, 2008 - October 1, 2016

Configured and maintained systems to ensure security and peak performance. Trained users to enhance IT efficiency and software proficiency. Advised on IT hardware/software procurement within budget constraints. Resolved technical issues with detailed root cause analysis and documented workflows to support users and teams.