Pranav Patel

Oversee the end-to-end client onboarding process, define and implement robust Development and QA strategies, and lead cross-functional teams including developers, QA engineers, and project coordinators. Establish KRAs/KPIs, align QA governance, manage testing lifecycle (entry/exit criteria), track quality metrics (defect density, test coverage, execution rate), and drive continuous improvement. Manage environment/tools, provide release sign-offs, and ensure compliance with industry standards (ISO, CMMI, Agile, DevOps).

Manage end-to-end client onboarding and implementation projects, develop detailed project plans, coordinate resources, and communicate timelines. Collaborate with product, sales, engineering, and support to ensure smooth deployments, provide client training, identify and resolve issues with technical teams, and serve as primary client contact during implementation. Led QA for multiple projects, achieving 100% on-time delivery and reducing post-release defects by 25%. Facilitated UAT, regression, backend, and performance testing; introduced quality gates and milestone reviews, improving project outcomes by 15%. Mentored 18+ QA professionals and improved overall team efficiency by 20%.

Led QA for monthly release cycles, developed comprehensive test plans and testing strategies (manual and automated). Collaborated with stakeholders to resolve critical issues and enhance software reliability.