Available to hire
I am an Implementation Manager and Quality Assurance Expert with 15+ years of experience in US Insurance and Healthcare domains, specializing in software implementation, project management, and QA.
I excel at leading end-to-end software deployments, stakeholder collaboration, and risk management, ensuring seamless project execution. I am proficient in PMP, Agile, and Scrum, with a strong background in manual and automated testing (Selenium, JMeter, Jira, Redmine). I also have expertise in ASP.NET, SQL Server, and API testing, driving robust system performance and regulatory compliance.
Language
English
Fluent
Hindi
Advanced
Gujarati
Advanced
Work Experience
Manager - Business Development | Projects at Ultralink IT Solutions LLP
March 1, 2025 - PresentOversee the end-to-end client onboarding process, define and implement robust Development and QA strategies, and lead cross-functional teams including developers, QA engineers, and project coordinators. Establish KRAs/KPIs, align QA governance, manage testing lifecycle (entry/exit criteria), track quality metrics (defect density, test coverage, execution rate), and drive continuous improvement. Manage environment/tools, provide release sign-offs, and ensure compliance with industry standards (ISO, CMMI, Agile, DevOps).
Implementation Manager / QA Lead at Dyad Tech Pvt LTD
April 1, 2013 - February 28, 2025Manage end-to-end client onboarding and implementation projects, develop detailed project plans, coordinate resources, and communicate timelines. Collaborate with product, sales, engineering, and support to ensure smooth deployments, provide client training, identify and resolve issues with technical teams, and serve as primary client contact during implementation. Led QA for multiple projects, achieving 100% on-time delivery and reducing post-release defects by 25%. Facilitated UAT, regression, backend, and performance testing; introduced quality gates and milestone reviews, improving project outcomes by 15%. Mentored 18+ QA professionals and improved overall team efficiency by 20%.
Associate QA Lead at P & K Infocom
July 1, 2012 - April 30, 2013Led QA for monthly release cycles, developed comprehensive test plans and testing strategies (manual and automated). Collaborated with stakeholders to resolve critical issues and enhance software reliability.
QA Tester Programmer at Digital Infoware Pvt. Ltd
December 1, 2010 - July 31, 2012Designed and executed test cases, automated test scripts, conducted regression tests, and identified and resolved defects.
Software Engineer at E-Medical Technologies
November 1, 2007 - November 30, 2010Testing for ASP.NET-based healthcare applications, collaborating with clients to deliver tailored solutions while proactively identifying and resolving defects.
Education
Bachelor of Computer Applications (BCA) at M.K. Institute of Computer Studies, Bharuch
January 11, 2030 - January 1, 2007Qualifications
PMP Project Management Certification
January 11, 2030 - January 26, 2026Scrum Foundation Professional Certification (SFPC)
January 11, 2030 - January 26, 2026Agile Project Management
January 11, 2030 - January 26, 2026Advanced Selenium (TOPS Technologies)
January 11, 2030 - January 26, 2026CISEH (Pristine Infosolutions)
January 11, 2030 - January 26, 2026Industry Experience
Healthcare, Software & Internet, Professional Services, Financial Services, Media & Entertainment
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