Senior Executive - Excellence Data Analyst at Sobha Modular

Led the design and automation of advanced Power BI dashboards by integrating SAP and Odoo ERP data for procurement, cost, and invoice workflows. Connected data from multiple systems to model cost forecasts and commercial KPIs. Automated Power BI and Excel dashboards to track HR data quality, compliance, and business unit performance. Reduced manual reporting time by 40% by automating Excel and Power BI workflows. Collaborated with procurement and finance to analyse project cost overruns and material delivery delays. Ensured data governance across ERP systems for nationality, roles, and employment status for audits and compliance. Led data transformation initiatives by integrating Odoo ERP with Power BI for centralized reporting. Delivered root-cause analysis and executive-ready insights on operational and workforce performance.

Lead - HR Workforce Analytics at Concentrix

Built workforce analytics dashboards for HR, agent performance, and talent engagement using Power BI. Delivered insights on recruitment funnel, onboarding effectiveness, and FTE utilization to support HRBP. Partnered with HR teams to align diversity, retention, and training data with strategic initiatives. Conducted deep-dives to optimize customer journeys, retention, and feedback metrics. Used SQL and Excel to consolidate data from Workday and other internal systems, improving report accuracy. Drove attrition and staffing predictive analytics dashboards across cross-regional programs, reducing reporting delays.

Contact Center Analytics Lead at Genesys Wealth Management / Concentrix

Designed performance dashboards that improved first-contact resolution by 20% and NPS by 15%. Enhanced agent efficiency tracking via interactive contact center analytics. Managed high-volume reporting outputs and insights for global delivery centers. Provided visual reporting to identify workforce trends, operational risks, and resolution tracking. Delivered cross-department dashboards showing satisfaction, delay trends, and operational metrics. Enabled HR metrics automation by integrating Workday data into dynamic dashboards.

Lead - Business Intelligence & Data Analytics at Concentrix (Bengaluru)

Built performance dashboards for HR workforce analysis, agent performance, and talent engagement using Power BI; delivered insights on recruitment funnel, onboarding effectiveness, and FTE utilization to HRBPs; partnered with HR teams to align diversity, retention, and training data with strategic initiatives; conducted deep-dives to optimize customer journey, retention, and feedback metrics; used SQL and Excel to consolidate HR data from Workday and other internal systems, improving report accuracy; delivered predictive analytics dashboards to inform recruitment demand and attrition risk; led cross-regional HR transformation programs to improve processes and reduce reporting delays.

Analytics Lead - Genesys Wealth Management (Contact Center Analytics) at Concentrix

Designed performance-tracking dashboards leading to a 20% improvement in first-contact resolution and a 15% improvement in NPS. Enhanced agent efficiency tracking via interactive contact center analytics. Managed high-volume reporting outputs and performance insights across global delivery centers. Enabled leadership visibility into work force trends, operational risks, and remediation actions through cross-functional dashboards.

Lead - Business Intelligence & Data Analytics at Concentrix

Built performance dashboards for HR workforce analytics, agent performance, and talent engagement using Power BI. Delivered insights on recruitment funnel, onboarding effectiveness, and FTE utilization to support HRBPs. Partnered with HR teams to align diversity, retention, and training data with strategic initiatives. Conducted deep-dives to optimize customer journey, retention, and feedback metrics across various verticals. Used SQL and Excel to consolidate HR data from Workday and other internal systems, improving report accuracy.

Head - HR Workforce Analytics Solutions at Concentrix

Implemented HR workforce dashboards by integrating Workday HRIS data into BI dashboards for audit and compliance metrics. Delivered audit-compliant visuals for compliance and training program outcomes. Integrated Workday HRIS data into dashboards to monitor KPIs, audit findings, and compliance risk.

General Management Analytics (Project) at Sobha Modular

Built cost center-based workforce budgeting models and monthly headcount dashboards. Owned end-to-end dashboard creation and reporting cycle for General Management (HR, Procurement, Operations). Standardized weekly and monthly reporting procedures to support executive briefing. Improved visibility for leadership using interactive dashboards and compliance scorecards. Integrated attrition, new hires, and internal movements to present clear variance and cost implications.

Lead, Business Intelligence & Data Analytics at Concentrix

Built HR dashboards for workforce analytics, agent performance, and talent engagement using Power BI. Delivered insights on recruitment funnel, onboarding effectiveness, and FTE utilization to support HRBP. Partnered with HR teams to align diversity, retention, and training data with strategic initiatives. Conducted deep dives to optimize customer journeys, retention, and feedback metrics across verticals. Used SQL and Excel to consolidate HR data from Workday and other internal systems, improving report accuracy. Developed predictive analytics dashboards that inform recruitment demand and attrition risk. Collaborated on cross-regional HR transformation programs to improve process efficiency and reduce reporting delays. Projects included Genesys Wealth Management Contact Center Analytics and HR Workforce Analytics Solutions.

Lead – Business Intelligence & Data Analytics at Concentrix

Built performance dashboards for HR workforce analytics, agent performance, and talent engagement using Power BI. Delivered insights on recruitment funnel, onboarding effectiveness, and FTE utilization to support HRBPs. Partnered with HR teams to align diversity, retention, and training data with strategic initiatives. Conducted deep-dives to optimize customer journey, retention, and feedback metrics across various verticals. Used SQL and Excel to consolidate HR data from Workday and other internal systems, improving report accuracy. Drove predictive analytics dashboards that inform recruitment demand and attrition risk. Collaborated on cross-regional HR transformation programs to improve process efficiency and reduce reporting delays. Led data governance for nationality, roles, and employment status across ERP systems for audit and compliance.

HR Workforce Analytics Solutions at Concentrix

Implemented HR workforce dashboards integrating Workday data to monitor KPIs, audit findings, and compliance risk. Integrated Workday HRIS data into BI dashboards for audit and compliance metrics. Delivered audit-compliant visuals for compliance and training program outcomes.