Available to hire
I am a data scientist with around 4 years of professional experience applying AI/ML, NLP, and analytics to solve business problems in healthcare and financial services. I enjoy turning complex data into actionable insights and collaborating with cross-functional teams to drive better outcomes.
In my work, I excel at data wrangling, statistical modeling, and building scalable dashboards. I’m passionate about delivering data-driven decisions that enhance customer experience and operational efficiency.
Skills
Experience Level
Expert
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Language
English
Fluent
Work Experience
Data Science Analyst at Charles Schwab Corporation
April 1, 2025 - PresentCollected, integrated, and analyzed large-scale data from EHRs, Salesforce CRM, financial systems, and customer feedback portals to support strategic sales analytics and experience initiatives. Conducted sentiment and text mining on over 1 million patient and customer reviews using Python NLP libraries, designed dynamic dashboards in Tableau and Power BI, and integrated AWS-native tools (S3, Redshift, Athena, QuickSight) to manage high-volume streams. Applied advanced statistical modeling with R, built automated reporting pipelines, and presented research summaries to executives to influence strategy and KPIs.
Data Scientist at CitiusTech
May 1, 2024 - March 1, 2025Developed survey analytics pipelines using R and SPSS, integrating structured and semi-structured data into Snowflake and Azure Synapse to support enterprise analytics. Delivered 25+ executive dashboards (Tableau/Power BI) with churn and CSAT insights; cleaned and transformed over 100 million rows with Python (NumPy, pandas, PySpark). Collaborated cross-functionally to define KPIs and SLAs for customer programs; performed regression, ANOVA, and multivariate modeling to identify UX improvements and sentiment drivers.
Data Analyst at Capgemini
January 1, 2021 - July 1, 2022Analyzed data to develop detailed reports, dashboards, and scorecards using Tableau. Engaged in feature engineering and model-building with Scikit-Learn; visualized customer behavior with ggplot2 in R. Built a MongoDB data layer and implemented the T-pattern algorithm to identify trends, reducing complaints. Worked with Python-based workflows and analytics platforms, contributing to end-to-end analytics automation.
Education
Masters in Computer Technology at Eastern Illinois University
August 1, 2023 - May 1, 2025Qualifications
Industry Experience
Healthcare, Financial Services, Professional Services, Software & Internet, Education
Skills
Experience Level
Expert
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