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I'm a motivated and results-driven professional with 3+ years of experience in customer operations, campaign coordination, and client engagement. I excel at prospecting, relationship building, and clear communication across multiple channels. I'm adept at researching markets, tailoring outreach strategies, and managing CRM tools to drive business opportunities. I enjoy collaborating with cross-functional teams to align campaigns with business goals and deliver measurable results.…I'm a motivated and results-driven professional with 3+ years of experience in customer operations, campaign coordination, and client engagement. I excel at prospecting, relationship building, and clear communication across multiple channels. I'm adept at researching markets, tailoring outreach strategies, and managing CRM tools to drive business opportunities. I enjoy collaborating with cross-functional teams to align campaigns with business goals and deliver measurable results.

Ketevan Gigiberia

Content Creator, Video Editor, Graphic Designer, +6

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I'm a motivated and results-driven professional with 3+ years of experience in customer operations, campaign coordination, and client engagement. I excel at prospecting, relationship building, and clear communication across multiple channels. I'm adept at researching markets, tailoring outreach strategies, and managing CRM tools to drive business opportunities. I enjoy collaborating with cross-functional teams to align campaigns with business goals and deliver measurable results.…I'm a motivated and results-driven professional with 3+ years of experience in customer operations, campaign coordination, and client engagement. I excel at prospecting, relationship building, and clear communication across multiple channels. I'm adept at researching markets, tailoring outreach strategies, and managing CRM tools to drive business opportunities. I enjoy collaborating with cross-functional teams to align campaigns with business goals and deliver measurable results.

Available to hire

I’m a motivated and results-driven professional with 3+ years of experience in customer operations, campaign coordination, and client engagement. I excel at prospecting, relationship building, and clear communication across multiple channels.

I’m adept at researching markets, tailoring outreach strategies, and managing CRM tools to drive business opportunities. I enjoy collaborating with cross-functional teams to align campaigns with business goals and deliver measurable results.

Skills

CRM

Microsoft Office

Experience Level

CRM

Expert

Microsoft Office

Intermediate

Language

English

Fluent

French

Intermediate

Russian

Fluent

Work Experience

Marketing Campaign Coordinator at Tbilisi Infuse

February 1, 2025 - August 1, 2025

Conducted A/B testing to refine messaging strategies and maximize pipeline opportunities. Executed and monitored outreach campaigns, tracking engagement and conversions to optimize effectiveness. Researched markets and identified new audience segments. Collaborated with cross-functional teams to ensure campaigns aligned with business goals and drove measurable results.

Operations Customer Expert at Teleperformance

March 1, 2022 - December 1, 2024

Managed customer interactions and feedback in CRM systems, ensuring data accuracy for sales and service teams. Built rapport and maintained engagement with diverse customers through phone, email, and chat support. Identified customer needs, provided tailored solutions, and escalated qualified opportunities to relevant teams. Consistently met performance metrics while handling high-volume tasks under pressure.

Front Desk Associate - Spa at Holiday Inn

November 1, 2021 - February 1, 2022

Proactively upsold spa services, treatments, and memberships to increase revenue. Managed scheduling and reservations, ensuring smooth customer experiences. Delivered professional client communication, addressing inquiries and handling objections effectively.