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Hi, I'm Sunisa Malmberg, a dynamic and results-driven Community Manager with over 10 years of experience in managing and growing online and offline communities. I'm adept at leveraging CRM and customer success management tools to strengthen relationships and drive engagement. I have a proven track record of developing and implementing comprehensive marketing strategies that align with organizational goals, and I pride myself on clear communication and fostering a welcoming community. In every role, I collaborate with marketing, product, and operations teams to align initiatives with business objectives, organize impactful events, and analyze data to improve performance. I enjoy turning customer insights into actionable improvements, building high-performing CRM campaigns, and delivering exceptional support across channels.…Hi, I'm Sunisa Malmberg, a dynamic and results-driven Community Manager with over 10 years of experience in managing and growing online and offline communities. I'm adept at leveraging CRM and customer success management tools to strengthen relationships and drive engagement. I have a proven track record of developing and implementing comprehensive marketing strategies that align with organizational goals, and I pride myself on clear communication and fostering a welcoming community. In every role, I collaborate with marketing, product, and operations teams to align initiatives with business objectives, organize impactful events, and analyze data to improve performance. I enjoy turning customer insights into actionable improvements, building high-performing CRM campaigns, and delivering exceptional support across channels.

Sunisa Malmberg

Community Manager, Content Creator, Social Media Manager, +2

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Hi, I'm Sunisa Malmberg, a dynamic and results-driven Community Manager with over 10 years of experience in managing and growing online and offline communities. I'm adept at leveraging CRM and customer success management tools to strengthen relationships and drive engagement. I have a proven track record of developing and implementing comprehensive marketing strategies that align with organizational goals, and I pride myself on clear communication and fostering a welcoming community. In every role, I collaborate with marketing, product, and operations teams to align initiatives with business objectives, organize impactful events, and analyze data to improve performance. I enjoy turning customer insights into actionable improvements, building high-performing CRM campaigns, and delivering exceptional support across channels.…Hi, I'm Sunisa Malmberg, a dynamic and results-driven Community Manager with over 10 years of experience in managing and growing online and offline communities. I'm adept at leveraging CRM and customer success management tools to strengthen relationships and drive engagement. I have a proven track record of developing and implementing comprehensive marketing strategies that align with organizational goals, and I pride myself on clear communication and fostering a welcoming community. In every role, I collaborate with marketing, product, and operations teams to align initiatives with business objectives, organize impactful events, and analyze data to improve performance. I enjoy turning customer insights into actionable improvements, building high-performing CRM campaigns, and delivering exceptional support across channels.

Available to hire

Hi, I’m Sunisa Malmberg, a dynamic and results-driven Community Manager with over 10 years of experience in managing and growing online and offline communities. I’m adept at leveraging CRM and customer success management tools to strengthen relationships and drive engagement. I have a proven track record of developing and implementing comprehensive marketing strategies that align with organizational goals, and I pride myself on clear communication and fostering a welcoming community.

In every role, I collaborate with marketing, product, and operations teams to align initiatives with business objectives, organize impactful events, and analyze data to improve performance. I enjoy turning customer insights into actionable improvements, building high-performing CRM campaigns, and delivering exceptional support across channels.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Work Experience

Community Manager at Transfer Galaxy AB

March 1, 2020 - July 1, 2024

Managed and grew an active Asia community in Europe (B2B and B2C). Developed and executed online and offline marketing campaigns, moderated forums and live events, and collaborated with marketing, product, and operations to align initiatives with business goals. Analyzed community metrics to identify trends and areas for improvement, organized webinars and events to strengthen relationships, and utilized CRM/CSM platforms to track interactions and provide personalized support. Delivered high-quality customer support across phone, email, and chat, achieving a 95% customer satisfaction rate. Executed on customer success plans, assessed churn risk, involved internal experts to meet customer needs, and developed the marketing data strategy to build high-performing CRM campaigns.

Marketing and Community Specialist at US supplier amenities Co.,lth (Family Business)

January 1, 1998 - August 1, 2018

Spearheaded marketing campaigns across multiple platforms to increase community membership, created engaging content tailored to community interests, implemented CRM strategies to improve service delivery, and provided multi-channel customer support. Conducted market research to understand preferences and coordinated with cross-functional teams to ensure consistent messaging and branding.