Available to hire
I am a QA Engineer with over 20 years of experience in the financial, pharmaceutical and technology sectors. I have delivered large-scale projects for global clients, coordinating offshore teams to ensure project success.
I thrive on designing and implementing QA processes from project outset, aligning with business needs, and collaborating with cross-functional teams to drive quality and compliance. I enjoy mentoring teams, improving SDLC practices, and delivering solutions that meet regulatory and customer expectations.
Work Experience
Principal QA Engineer at Digital River
September 1, 2013 - November 1, 2024Proactively defined QA process approach with client teams at project outset, aligning QA expectations with business needs. Managed offshore India resources, task allocation, scheduling, and monitoring. Designed a Sprint process for complex projects for clients such as AVG, Avast & Furla. Collaborated with Business Owners, Developers, Project Managers, QA, and Solution Architects. Led SDLC activities, created test plans, and provided estimates. Designed and executed test cases, tested APIs across multiple environments, and performed SQL validation. Conducted cross-browser/OS and device testing. Executed compliance testing to ensure adherence to international e-commerce regulations and partnered with Legal to document requirements.
QA Engineer at Vistakon (Johnson & Johnson)
January 1, 2012 - January 1, 2013Created Functional and User Requirements Specifications; generated test scripts with full requirements traceability. Executed tests on frontend and database layers, linked database tables, and ran queries. Liaised with DBAs and Developers as part of defect management and resolution.
QA Engineer at Genworth
January 1, 2011 - January 1, 2012Secured appropriate test environments; tested new and existing frontend features; executed test cases, analyzed results, and reported defects. Produced exit reports.
Desktop Support at Halifax
January 1, 2009 - January 1, 2011User account administration; system performance and monitoring; facilitated desk moves; telephony support; hardware procurement; disaster recovery support.
QA Engineer at Halifax
January 1, 2007 - January 1, 2009Interpreted functional specifications and generated high-level and low-level test scripts; executed tests; bug logging and tracking.
Tech Support Agent at O2
January 1, 2004 - January 1, 2007Technical support for customer queries; logging and tracking customer issues; follow-through to resolution.
QA Engineer at IMAG
January 1, 2001 - January 1, 2003Testing of physical products (CDs); liaised with engineers for failed results; root cause analysis; responsible for production shutdown/showstoppers.
Education
Diploma in Commercial Computing at Cork College of Commerce
January 1, 1997 - January 1, 1999Qualifications
Scrum Master Certification
January 1, 2021 - December 25, 2025Scrum Master Certification
January 1, 2021 - December 25, 2025Industry Experience
Financial Services, Healthcare, Software & Internet, Professional Services
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