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I'm Seran Ardra, an enthusiastic and energetic professional with a strong track record in customer service across Insurance, Finance and Telecommunications, and with experience in data administration, analysis, and business analysis. I excel at making complex products accessible to customers, delivering exceptional service, and building strong relationships with clients, suppliers, adjusters, and legal teams. Currently I’m working on an AI data annotation project with TransPerfect, bringing extensive experience in claims management, data analytics at large organisations such as Telstra, and hands-on retail leadership in Melbourne. I’m proficient with Xero and MYOB and hold an engineering background in ceramics, which fuels my problem-solving mindset and commitment to professional excellence.…I'm Seran Ardra, an enthusiastic and energetic professional with a strong track record in customer service across Insurance, Finance and Telecommunications, and with experience in data administration, analysis, and business analysis. I excel at making complex products accessible to customers, delivering exceptional service, and building strong relationships with clients, suppliers, adjusters, and legal teams. Currently I’m working on an AI data annotation project with TransPerfect, bringing extensive experience in claims management, data analytics at large organisations such as Telstra, and hands-on retail leadership in Melbourne. I’m proficient with Xero and MYOB and hold an engineering background in ceramics, which fuels my problem-solving mindset and commitment to professional excellence.

Seran Ardra

Data Annotator, Data Analyst, Video Editor, +3

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I'm Seran Ardra, an enthusiastic and energetic professional with a strong track record in customer service across Insurance, Finance and Telecommunications, and with experience in data administration, analysis, and business analysis. I excel at making complex products accessible to customers, delivering exceptional service, and building strong relationships with clients, suppliers, adjusters, and legal teams. Currently I’m working on an AI data annotation project with TransPerfect, bringing extensive experience in claims management, data analytics at large organisations such as Telstra, and hands-on retail leadership in Melbourne. I’m proficient with Xero and MYOB and hold an engineering background in ceramics, which fuels my problem-solving mindset and commitment to professional excellence.…I'm Seran Ardra, an enthusiastic and energetic professional with a strong track record in customer service across Insurance, Finance and Telecommunications, and with experience in data administration, analysis, and business analysis. I excel at making complex products accessible to customers, delivering exceptional service, and building strong relationships with clients, suppliers, adjusters, and legal teams. Currently I’m working on an AI data annotation project with TransPerfect, bringing extensive experience in claims management, data analytics at large organisations such as Telstra, and hands-on retail leadership in Melbourne. I’m proficient with Xero and MYOB and hold an engineering background in ceramics, which fuels my problem-solving mindset and commitment to professional excellence.

Available to hire

I’m Seran Ardra, an enthusiastic and energetic professional with a strong track record in customer service across Insurance, Finance and Telecommunications, and with experience in data administration, analysis, and business analysis. I excel at making complex products accessible to customers, delivering exceptional service, and building strong relationships with clients, suppliers, adjusters, and legal teams.

Currently I’m working on an AI data annotation project with TransPerfect, bringing extensive experience in claims management, data analytics at large organisations such as Telstra, and hands-on retail leadership in Melbourne. I’m proficient with Xero and MYOB and hold an engineering background in ceramics, which fuels my problem-solving mindset and commitment to professional excellence.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Hindi

Fluent

Work Experience

Property Claim Consultant at IAG

January 24, 2024 - Present

End to end claims management of domestic property claims; Deliver exceptional customer service through verbal, written, and face-to-face interactions; Maintain knowledge of legislation and industry trends; Foster and sustain strong relationships with internal and external stakeholders.

Organization Manager at Red Pepper Restaurant

January 1, 2009 - January 1, 2023

Day to day operations including supplier management, payroll and managing accounts.

Customer Success Manager at NewAge Media (Media agency)

June 1, 2019 - March 1, 2020

Manage digital and marketing projects for clients' products and platforms; Assist the marketing team in creating other resources; Work closely with clients' engineering team, business partners, and service providers to drive marketing and product development; Write documentation such as user guides, FAQs, video tutorials, and technical support documents; Edit and review content created by others for technical accuracy and clarity.

Senior Business Analyst at Telstra

January 1, 2007 - January 1, 2009

Data administration, data analysis, profiling and analytics of consumer marketing and channels.

Business Analyst (Campaign -Reporting) at Telstra

January 1, 2005 - January 1, 2007

Various data administration duties including reporting on in-market campaigns for optimisation forum, post-implementation review and deploying and maintaining response bank on ATL campaigns.

CRM Campaign Analyst / Report Analyst at Telstra

January 1, 2001 - January 1, 2005

Support the Relationship Management inbound campaign development environment; Provide users with expert support, develop inbound campaigns and build inbound campaign targeting rules, extraction of inbound campaign lists and approval of campaigns.

Customer Sales and Service Consultant at Telstra

January 1, 2000 - January 1, 2001

Answer inbound calls, engage with customers regarding their enquiry and assisting them in finding a resolution; Provide expert advice on Telstra products and services that best suit their needs and lifestyle; De-escalate customer grievances.

Customer Service Consultant at TeleTech NZ

January 1, 1996 - January 1, 2000

Worked inbound/outbound call centres for NZ Telecom, AMP insurance and Optus.

IT Research Analyst and Technical Writer at Alpha Tech

January 1, 2015 - January 1, 2017

Perform research on topics ranging from digital currencies, decentralised/blockchain technologies and regulatory frameworks; Write research posts; Distil highly technical concepts into approachable written material; Create content aimed at educating new entrants to crypto; Support the broader customer support team.

Customer Success Manager at NewAge Media

June 1, 2019 - March 1, 2020

Manage digital and marketing projects for clients' products and platforms; assist marketing team; write documentation such as user guides, FAQs, video tutorials, and technical support documents.

Customer Service Specialist at TradeX

January 1, 2018 - January 1, 2019

Respond to client inquiries; educate customers on the company's products; investigate and resolve trading requests; develop training materials.