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I'm a technical support professional and Social Media Content Creator with experience delivering effective solutions, diagnosing and resolving technical issues, and improving operational efficiency. I'm skilled in creating engaging, platform-native content across major social media platforms, transforming ideas and long-form material into high-impact short-form videos and visuals. I pride myself on strong analytical thinking, clear communication, adaptability, and collaborative teamwork in fast-paced environments.…I'm a technical support professional and Social Media Content Creator with experience delivering effective solutions, diagnosing and resolving technical issues, and improving operational efficiency. I'm skilled in creating engaging, platform-native content across major social media platforms, transforming ideas and long-form material into high-impact short-form videos and visuals. I pride myself on strong analytical thinking, clear communication, adaptability, and collaborative teamwork in fast-paced environments.

Bill Dalm

Content Creator, Video Editor, Content Producer, +1

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I'm a technical support professional and Social Media Content Creator with experience delivering effective solutions, diagnosing and resolving technical issues, and improving operational efficiency. I'm skilled in creating engaging, platform-native content across major social media platforms, transforming ideas and long-form material into high-impact short-form videos and visuals. I pride myself on strong analytical thinking, clear communication, adaptability, and collaborative teamwork in fast-paced environments.…I'm a technical support professional and Social Media Content Creator with experience delivering effective solutions, diagnosing and resolving technical issues, and improving operational efficiency. I'm skilled in creating engaging, platform-native content across major social media platforms, transforming ideas and long-form material into high-impact short-form videos and visuals. I pride myself on strong analytical thinking, clear communication, adaptability, and collaborative teamwork in fast-paced environments.

Available to hire

I’m a technical support professional and Social Media Content Creator with experience delivering effective solutions, diagnosing and resolving technical issues, and improving operational efficiency.
I’m skilled in creating engaging, platform-native content across major social media platforms, transforming ideas and long-form material into high-impact short-form videos and visuals. I pride myself on strong analytical thinking, clear communication, adaptability, and collaborative teamwork in fast-paced environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Childrens Book Illustration

Expert

Cartoon

Expert

Anime

Expert

Language

French

Fluent

English

Fluent

Arabic

Fluent

Work Experience

Technical Support Consultant at Lenovo

May 1, 2023 - Present

Collaborated with cross-functional teams to develop innovative solutions for complex technical problems. Developed user-friendly guides and resources, simplifying complex information for non-technical users. Consistently met performance targets with diligent attention to detail and effective time management skills. Assisted in the development of internal knowledge base content as a subject matter expert on various topics.

Video Ads Editor (AI & UGC) at Self-employed

February 1, 2023 - Present

Created high-converting AI-generated and UGC-style video ads for Meta (Facebook & Instagram) performance campaigns. Leveraged AI tools for scriptwriting, voiceovers, animation, and video editing to streamline production. Produced authentic, short-form UGC videos designed to build trust, boost engagement, and improve conversion rates (CR). Optimized ad creatives using key performance metrics (CTR, CPC, CPA, CR) and data-driven insights. Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates. Developed direct-response, sales and lead-generation video content.

Customer Service Representative at Western Union

July 1, 2016 - April 30, 2023

Pro-actively responding to customer queries in French via phone and email. Data inputting and information management. Listening attentively to callers to ensure a positive customer experience. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.

Account Manager at HP

March 1, 2015 - June 30, 2016

Handling the sales process through channels for French and English speaking customers in Africa. Handling very big accounts (Oil & Gas companies, Ministries, Telecom companies in 10 African Countries) and closing big deals with soft skills and technical knowledge of HP products.