Bill Dalm

Collaborated with cross-functional teams to develop innovative solutions for complex technical problems. Developed user-friendly guides and resources, simplifying complex information for non-technical users. Consistently met performance targets with diligent attention to detail and effective time management skills. Assisted in the development of internal knowledge base content as a subject matter expert on various topics.

Created high-converting AI-generated and UGC-style video ads for Meta (Facebook & Instagram) performance campaigns. Leveraged AI tools for scriptwriting, voiceovers, animation, and video editing to streamline production. Produced authentic, short-form UGC videos designed to build trust, boost engagement, and improve conversion rates (CR). Optimized ad creatives using key performance metrics (CTR, CPC, CPA, CR) and data-driven insights. Developed an effective social media strategy, resulting in consistent growth in followers and engagement rates. Developed direct-response, sales and lead-generation video content.

Pro-actively responding to customer queries in French via phone and email. Data inputting and information management. Listening attentively to callers to ensure a positive customer experience. Excel within a service-oriented company, demonstrating a talent for communicating effectively with customers from diverse backgrounds.