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I believe the user experience is defined by the written word. From marketing language to clear labeling and messaging in the UI, good documentation acts as the product's handshake with the user.\n\nI am passionate about educating and empowering users through precise terminology and usable guides. My background in writing, human factors, and business analysis helps me view products from the user's perspective, bridge gaps across teams, and deliver high-quality results on schedule.…I believe the user experience is defined by the written word. From marketing language to clear labeling and messaging in the UI, good documentation acts as the product's handshake with the user.\n\nI am passionate about educating and empowering users through precise terminology and usable guides. My background in writing, human factors, and business analysis helps me view products from the user's perspective, bridge gaps across teams, and deliver high-quality results on schedule.

Katherine Nolan

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I believe the user experience is defined by the written word. From marketing language to clear labeling and messaging in the UI, good documentation acts as the product's handshake with the user.\n\nI am passionate about educating and empowering users through precise terminology and usable guides. My background in writing, human factors, and business analysis helps me view products from the user's perspective, bridge gaps across teams, and deliver high-quality results on schedule.…I believe the user experience is defined by the written word. From marketing language to clear labeling and messaging in the UI, good documentation acts as the product's handshake with the user.\n\nI am passionate about educating and empowering users through precise terminology and usable guides. My background in writing, human factors, and business analysis helps me view products from the user's perspective, bridge gaps across teams, and deliver high-quality results on schedule.

Available to hire

I believe the user experience is defined by the written word. From marketing language to clear labeling and messaging in the UI, good documentation acts as the product’s handshake with the user.\n\nI am passionate about educating and empowering users through precise terminology and usable guides. My background in writing, human factors, and business analysis helps me view products from the user’s perspective, bridge gaps across teams, and deliver high-quality results on schedule.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Projectionist / Stage Technician at I.A.T.S.E. Local 611

January 1, 1978 - January 1, 1980

Ran 35mm feature-length movies at various single-screen and multiplex theatres in Santa Cruz and Capitola, CA; operated 16mm and 35mm projectors; built and ran film platter systems; ran nitrate and acetate prints and change-overs; worked as local stage hand on shoots.

Technical Director / Tour Manager at National Touring Gilbert & Sullivan Opera Company

January 1, 1984 - January 1, 2019

Acted as technical director on tours, coordinating lighting, sets, costumes and sound with road crew and house crews; advanced all shows with venue technical directors; toured with buses and trucks across over 30 states, in charge of route logistics; stage managed performances; coordinated wardrobe and props departments.

Stage Manager / Production Liaison at Lark Musical Society

January 1, 2015 - Present

Production and stage manager for Anoush, with full cast and full orchestra Armenian opera; liaison with house crew; coordinated with set, lighting, and sound designers; hired and managed loading-in/out and running crew; stage managed performances.

Digital Projectionist at Boston Court Pasadena

January 1, 2022 - Present

Digital projectionist for National Theatre Live films (as needed) at a live theatre venue.

Content Development Manager at OpenText (formerly Guidance Software, Inc.)

April 1, 2008 - Present

Led a team of 3+ writers; organized and maintained online and print user documentation for 8+ products; spearheaded usability testing and UX/UI design initiatives; coordinated cross-functional efforts between development, product management, marketing, and QA; mentored direct reports and aligned schedules with upper management.

Sr. Business Analyst at Universal Music Group

January 1, 2002 - January 1, 2008

Formulated and maintained online help and end-user documentation for multiple applications; gathered requirements to create BRDs and functional specifications; facilitated weekly global IT/business roundtables; collaborated with development and QA; led UAT cycles; created training scripts and documentation; supported training teams in North America and the U.K.

Human Factors Engineer at Capacity Technologies / Rampt

January 1, 2000 - January 1, 2001

Analyzed product language for maximum usability; created UML use cases, IA wireframes, and interface flow diagrams; consolidated requirements into functional specs; developed usability criteria and IP documentation; produced tutorials and context-sensitive help.

Product Manager at Enfish

March 1, 1996 - June 1, 2000

Collaborated on product design, behavior specification, usability testing, market analysis, and competitive reviews; wrote and edited FRD/MRD, marketing requirements, and production requirements; contributed to the company website and coordinated with administration, QA, developers, and support; managed press materials and user manuals.