Available to hire
Hi, I’m Bhavesh Shah, a Senior Data Analyst specializing in AI-powered analytics across SaaS, operations, and product analytics. I craft data-driven insights using SQL, Python, and Power BI to drive SLA improvements, churn reduction, funnel optimization, forecasting, and executive dashboards.
With 8+ years of experience, I collaborate with product, QA, and engineering teams to translate complex data into actionable recommendations, design effective KPIs, automate workflows, and enable scalable analytics that support leadership decisions and operational efficiency.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
Work Experience
Senior Customer Support Advisor III / Project Coordinator at Asite Solutions Pty Ltd
January 1, 2017 - PresentAnalyzed operational and support data to proactively identify SLA breach risks, reducing potential SLA violations by 18–25% through early intervention. Designed and tracked SLA compliance, resolution time, and escalation KPIs across 10K+ monthly tickets, improving leadership visibility into operational risk.
Education
Bachelor of Commerce at Aroma College of Commerce - Ahmedabad
January 1, 2013 - January 1, 2015Qualifications
Industry Experience
Software & Internet, Professional Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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