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I'm Stefanie Gu (Jiaqi), a social media savvy, passionate and detail-oriented professional with strong experience in E-Commerce, Digital Marketing, Omni-Channel Strategy and CRM across the luxury and retail industries in Europe and North East Asia. Currently I’m a Senior UX/Product Designer at H&M in Stockholm, delivering customer-centered digital design, data-driven UX improvements, and cross-functional collaboration to create seamless omni-channel experiences.…I'm Stefanie Gu (Jiaqi), a social media savvy, passionate and detail-oriented professional with strong experience in E-Commerce, Digital Marketing, Omni-Channel Strategy and CRM across the luxury and retail industries in Europe and North East Asia. Currently I’m a Senior UX/Product Designer at H&M in Stockholm, delivering customer-centered digital design, data-driven UX improvements, and cross-functional collaboration to create seamless omni-channel experiences.

Stefanie Gu (Jiaqi)

UX Designer, Product Designer, Web Designer, +2

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I'm Stefanie Gu (Jiaqi), a social media savvy, passionate and detail-oriented professional with strong experience in E-Commerce, Digital Marketing, Omni-Channel Strategy and CRM across the luxury and retail industries in Europe and North East Asia. Currently I’m a Senior UX/Product Designer at H&M in Stockholm, delivering customer-centered digital design, data-driven UX improvements, and cross-functional collaboration to create seamless omni-channel experiences.…I'm Stefanie Gu (Jiaqi), a social media savvy, passionate and detail-oriented professional with strong experience in E-Commerce, Digital Marketing, Omni-Channel Strategy and CRM across the luxury and retail industries in Europe and North East Asia. Currently I’m a Senior UX/Product Designer at H&M in Stockholm, delivering customer-centered digital design, data-driven UX improvements, and cross-functional collaboration to create seamless omni-channel experiences.

Available to hire

I’m Stefanie Gu (Jiaqi), a social media savvy, passionate and detail-oriented professional with strong experience in E-Commerce, Digital Marketing, Omni-Channel Strategy and CRM across the luxury and retail industries in Europe and North East Asia.

Currently I’m a Senior UX/Product Designer at H&M in Stockholm, delivering customer-centered digital design, data-driven UX improvements, and cross-functional collaboration to create seamless omni-channel experiences.

Skills

Social Media Design

CRM

Experience Level

Social Media Design

Expert

CRM

Expert

Language

Chinese

Fluent

English

Advanced

Korean

Advanced

Swedish

Intermediate

Japanese

Advanced

Work Experience

Senior UX/Product Designer at H&M

March 1, 2020 - Present

Defining future vision based on customer insights, business goals & KPIs plus technical possibilities; ensure customer-centered digital design; iteratively testing solutions with customers; tracking UX metrics and turning analytics into improvements.

E-commerce Project Manager, Asia Growth at H&M

October 1, 2019 - March 1, 2020

Project management for the 360° Customer Centric Experience Customized Localisation project for Asia growth; develop Think global, act local strategies; market, industry and company analysis; build cross-functional relationships and implement ways of working to deliver the best seamless omni-channel experience with 100% customer centricity in local context.

E-commerce Web Analyst at H&M

August 1, 2018 - October 1, 2019

Identify long- and short-term potentials in customer experience by driving conversion and sales based on local customer needs, online selling, traffic and competitor insights; set strategy and goals aligned with global/local plans and KPIs to enable relevant offers and omni-channel experiences.

E-commerce Operations Specialist at Acne Studios

November 1, 2016 - April 1, 2018

Management of orders and logistics to resolve payment/shipment issues; daily communication with distribution centers and fulfillment partners; digital marketing initiatives and commercial offers for launching the Chinese market; content updates and translations (English-Chinese-Korean-Japanese).

Business Consultant at Huawei Technologies Sweden

September 1, 2015 - September 1, 2017

Event management including Huawei International 5G conference; budgeting, scheduling and vendor management; branding and communication; managing yearly budget >50 million SEK; supplier relations and invoice resolution.