Roha Riaz

Shared Service Team Leader at Urban Bubble

Lead design and implementation of a new Shared Service function across HR, L&D, Finance, and Operations. Successfully implemented Halo Service Desk to streamline service requests, create workflows, and enhance visibility across support functions. Acted as project manager for the transformation, including stakeholder engagement, change management, communications, and training.

Learning & Development Coordinator at Urban Bubble

Co-ordinated and delivered training and development initiatives across the company, aligned with organisational and departmental needs. Owned high-level L&D reporting, developed dashboards, and presented learning impact and engagement data to senior leadership. Led key development programmes, managing timelines, stakeholder engagement, and resource allocation. Assisted in budget planning and financial administration, including raising and tracking purchase orders. Collaborated with HR, operations, and finance teams to ensure integrated service delivery. Supported transformation projects and strategic planning.

People Assistant at Urban Bubble

Delivered administrative support across HR functions including onboarding, employee records, and compliance documentation. Facilitated equality, diversity, and inclusion (EDI) initiatives through policy review and event coordination. Ensured data accuracy and supported reporting processes for internal audits.

Data Quality Analyst at CHEP UK

Managed and interrogated complex data sets, ensuring accuracy and validity of outputs by understanding the objectives of digital projects. Performed data validation and supported data-driven decision making.

Sales Advisor at H&M

Stocked and replenished inventory according to merchandising layouts. Collaborated with team members to implement best practices, improved sales and customer service efficiency. Fostered a welcoming shopping environment by greeting and assisting customers. Managed cash desk, processing cash, cheque, and card transactions with high accuracy. Coordinated sales events and promotions.

Team Telephone Fund-Raiser at MMU Alumni & Development

Drove fundraising efforts for MMU alumni and development team. Engaged graduates to encourage donations to the MMU fund, building rapport and connections to foster donor comfort.

Merchandiser / Part-time Sales Assistant at Morrison's (Nutmeg inside Morrison's)

Delivered exceptional service to customers by locating items, checking sizes, and ordering out-of-stock pieces. Maintained merchandising standards and stock levels, coordinating with colleagues to manage stock efficiently.

Learning Facilitator at Cognition Education / Manchester Metropolitan University

Completed a 40-hour placement as part of the Pathways to Further Education scheme. Collaborated with psychology department teachers to plan and deliver lessons, and assisted with marking and reviewing student work. Focused on best practices for assignments and presentations, engaging in discussions about future career plans.

Shared Service Team Leader at Urban Bubble (Manchester)

Led design and implementation of a new Shared Service function across HR, L&D, Finance, and Operations; implemented Halo Service Desk; created workflows and dashboards; acted as project manager for transformation; stakeholder engagement, change management, and training; developed internal SLAs and dashboards; supported forecasting and POs.

Learning & Development Coordinator at Urban Bubble (Manchester)

Co-ordinated and delivered training and development initiatives; owned L&D reporting; led dashboards; developed learning impact data; led key development programmes; managed timelines and stakeholder engagement; ensured alignment with organizational needs.

People Assistant at Urban Bubble (Manchester)

Delivered administrative HR support, onboarding, employee records, and compliance; facilitated Equality, Diversity & Inclusion initiatives; ensured data accuracy and supported reporting for internal audits.

Sales Advisor at H&M Manchester

Stocked and replenished inventory; implemented best practices; fostered a welcoming store environment; supported customer service and promotions; managed cash handling with 100% accuracy.

Merchandiser at Morrisons

Processed deliveries and stocked levels; organized stock to store layout; reported to area manager; supported store promotion and stock visibility.