Available to hire
I am a passionate Quality Assurance Analyst with 5 years of hands-on experience in SDLC, API testing, and cross-functional collaboration to ensure optimal user experiences. I enjoy translating complex requirements into precise test plans and scenarios, and I thrive in Agile environments where teamwork and continuous improvement drive delivery.
I also leverage data analytics, SQL, and automation to enhance test coverage and accelerate quality across projects. My goal is to combine strong testing skills with data-driven insights to help products perform reliably and meet user expectations.
Skills
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Language
English
Fluent
Work Experience
Quality Assurance Analyst at Xperigo Canada
November 1, 2024 - November 1, 2025Lead QA activities for technology-driven mobility and customer experience solutions. Responsibilities included test planning and strategy development, writing SQL queries for test case analysis, ETL uploads and functional validations using MuleSoft, field mapping and file format discussions, API testing, test case writing and execution, and bug lifecycle management. Collaborated with product managers, POs, developers, and stakeholders to ensure quality across web applications and conducted log verifications in Anypoint Runtime Manager.
Quality Assurance Analyst at Teleperformance Canada (formerly Majorel Canada Inc.)
June 1, 2023 - October 1, 2024Performed manual functional testing of Salesforce applications, validating workflows, custom objects, and field configurations with backend validation using SOQL. Generated scorecards, dashboards, and status reports; led daily team huddles; contributed to process optimization. Managed test planning, execution, and defect triage in JIRA across INT, UAT, and Prod environments during sprint cycles. Executed backend data validation using SQL Server to support ETL and microservices data integrity testing.
Business Analyst at Optimus SBR, Toronto
March 1, 2023 - May 1, 2023Worked on data migration for banking domain, creating mapping specification documents for migration of products per new specifications. Wrote SQL queries for data analysis related to GIC accounts. Conducted Scrum ceremonies and assisted the Scrum Team with functional and non-functional requirements clarification. Contributed to test plan/strategy creation, wrote Jira user stories, and documented requirements in Confluence. Facilitated data mapping activities and acted as liaison between client and internal teams.
Quality Assurance Analyst at Teleperformance Canada (formerly Majorel Canada Inc.)
June 1, 2020 - February 1, 2023Gained hands-on experience in QA activities across multiple projects, including test planning, execution, defect triage, and cross-squad coordination. Performed backend validation and data integrity checks to support ETL and microservices deployments; collaborated with cross-functional teams to ensure high-quality deliverables across INT, UAT, and Prod environments.
Assistant Professor, Trainer, CSE at CGC College of Engineering, Landran, India
June 1, 2017 - March 1, 2018Taught computer science engineering subjects, trained students in robotics and programming (SQL, Java, Python). Prepared course materials and assessments, and supported students in labs and projects.
Assistant Professor, Trainer, CSE at Baddi University, Baddi, India
June 1, 2010 - June 1, 2017Served as an assistant professor in the computer science engineering department, delivering lectures, guiding student projects, and publishing research papers in tech journals. Trained students in SQL, Java, and Python, and led lab sessions.
Assistant Professor, CSE at CGC College of Engineering, Landran, India
June 1, 2017 - March 1, 2018Trained students on computer science subjects, robotics, and programming; delivered lectures and prepared course materials; supervised student projects; used MS Office for coursework.
Assistant Professor, CSE at Baddi University, Baddi, India
June 1, 2010 - June 1, 2017Taught computer science engineering subjects; published research papers; mentored students in robotics and programming; contributed to curriculum development.
Education
Master of Technology, Computer Science Engineering at RIMT Institute of Engineering and Technology, Mandi Govindgarh, Punjab, India
June 1, 2010 - June 1, 2013Bachelor of Technology, Computer Science Engineering at Rayat Institute of Engineering & Information Technology, Railmajra, Punjab, India
June 1, 2005 - June 1, 2009Office Administration- General - Ontario College Certificate at Conestoga College Institute of Technology & Advanced Learning, Kitchener ON
January 1, 2021 - December 1, 2021Master of Technology, Computer Science Engineering at RIMT Institute of Engineering and Technology, Mandi Govindgarh, Punjab, India
June 1, 2010 - June 1, 2013Bachelor of Technology, Computer Science Engineering at Rayat Institute of Engineering & Information Technology, Railmajra, Punjab, India
June 1, 2005 - June 1, 2009Office Administration- General at Ontario College Certificate, Conestoga College Institute of Technology & Advanced Learning, Kitchener ON
January 1, 2021 - December 1, 2021Qualifications
ISTQB Foundation Level Certificate in Software Testing
January 1, 2025 - December 29, 2025Google Data Analytics Professional Certificate (Coursera)
May 26, 2024 - December 29, 2025Life License Qualification Program (LLQP) - Canada
January 1, 2022 - December 29, 2025ISTQB Foundation Level Certificate in Software Testing
January 1, 2025 - January 4, 2026Google Data Analytics Professional Certificate
May 26, 2024 - January 4, 2026Life License Qualification Program (LLQP), Canada
January 1, 2022 - January 4, 2026Industry Experience
Software & Internet, Financial Services, Other, Professional Services, Media & Entertainment
Skills
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