Technical Delivery Manager / SME at Quality Services Group Inc

Coordinate and manage the E-Commerce project plan; participate in cost estimates and project status; develop plan for deliverables and deadlines; responsible for BRD/SRD; manage a team of 3 QA (one intermediate and two juniors); create User stories and tasks on the ADO board; track budget; coordinate supply chain processes including order management, payment, invoicing, and fulfillment; manage CMS content updates using AI tools; develop automation test strategy; identify and resolve quality issues in real-time; convert business requirements and use cases into test cases; produce UAT plans and execute with external clients; perform manual and automated testing for the E-Commerce site and mobile version; leverage SharePoint for document management; integrate AI agents for live chat; support end-to-end integration testing via Jenkins CI/CD; assist with SEO insights through Google Analytics; manage content on Shopify and Wix platforms; ensure supplier quality and certifications; deliver au

Senior Technical Lead QA Analyst CSV / Verification and Validation at Straumann Group Dental Medical Technology

Senior QA lead responsible for Verification & Validation on digital dental applications (EASY/NOVA, DVOS, CAD). Coordinated cross-functional testing with internal and external teams, executed V&V plans, prepared CAPA/CC/Deviations, and contributed to QMS improvements. Led end-to-end testing on SaaS platforms and CLM workflows, managed documentation, and ensured regulatory alignment with ISO 9001, EC MDR. Facilitated UAT with stakeholders and supported CI/CD integration for releases using TestRail and Jenkins.

QA Clinical Digital Data Business System Analyst / EMR Electronic Laboratory Medical Records Analyst at Ministry of Health Laboratory Information System (LSI)

Supported digital transformation initiatives; defined BRD/SRD; developed manual and automated test cases for HL7/FHIR data exchanges; validated EMR data flows; managed SharePoint document management; performed data transformation validation; acted as POC for health institutions; coordinated with external service providers; developed test data validation and UAT plans; used HL7/FHIR standards and SNOMED terminology references in testing.

Project Coordinator and Technical Analyst Digital Transformation at EDC/Findev Canada

Managed project scoping and milestones; tracked budget and timelines; coordinated CRM/ERP validation via Microsoft Dynamics 365; implemented Azure DevOps for planning and delivery; developed project documentation and governance; supported onboarding and communications; led documentation management through SharePoint; oversaw UAT and external client engagements.

Technical Analyst / QA Team Lead at Canadian Space Agency

Organized SRB meetings; validated SARs; supported testing prior to deployment; managed NASA-standard data and documents; developed test cases for functional and integration testing; ensured compliance with RTCA/DO-254 aerospace standards; oversaw E2E testing and project milestones.

Quality Assurance Lead at Bell Media

Created comprehensive test plans for Android/iOS streaming apps (Crave, CTV); led UAT with clients; performed functional testing for Apple TV, Android TV, and Roku; managed CMS content updates; regression/integration/functional testing via Jira; contributed to CI/CD with Jenkins/GIT; managed test documentation in Confluence.

Test Lead at IBM

Responsible for virtualization testing of IBM Cloud services using Rational Integration Tester; created SOAP/REST API test stubs with SoapUI; performed API performance testing with JMeter; coordinated with offshore teams and managed deployments with Kubernetes; used RIT, Jira, HP ALM for test management.

Test Engineer devices and QA / Media Streaming Applications at Google

Tested interactions with Google Assistant across devices; performed regression and bug triage; automated backend analysis of app behavior; tested Android/iOS apps and streaming on Android TV, Apple TV, Roku; supported localization QA; engaged with IWMS for logistics and facilities tasks; ensured PROD releases were stable.

Technical Business System Analyst for SAP implementation in Supply Chain at Norton Rose Fulbright Canada LLP

SAP interface integration testing; defined functional requirements; managed BRD/SRD; led overnight batch validation; supported data migrations and dashboards; configured SharePoint document management; oversee Azure DevOps usage for project tracking.

Technical Business Clinical QA Analyst at Telus Health

Developed test strategies and use cases for pharmaceutical/clinical applications; performed web services testing (SOAP/REST), CSV-based validation, performance testing, and UAT; used HP ALM for test management; validated EDI and HL7-style messaging; contributed to ISO/CFR-compliant validation activities.

Technical Analyst Lead at WebMD New York State Medical System

Created functional requirements and test scenarios for medical plan and SAP-related applications; managed documents; validated safety standards per 10 CFR 810; led UAT with clients; performed data extraction/validation and Oracle/SQL reporting; coordinated with R&D for QA activities.

QA Manager at Mediasoft Telecom

Built QA plans and test scripts for SIVR telecommunication applications; managed performance testing using Load Runner/Visual Test; supervised QA teams; established ISO/SIEEE-aligned QA procedures; coordinated release readiness across platforms.

Senior Technical Lead QA Analyst CSV / Verification and Validation at Straumann Group Dental Medical Technology ISO 9001, EC and MDR certification

Lead V&V activities for digital dental applications; coordinate internal/external teams; manage CAPAs, CCs, deviations; contribute to QMS improvements; oversee test design, execution, and traceability; participate in UAT and regulatory alignment; ensure end-to-end testing across CAD/DMS platforms.

QA Clinical Digital Data Business System Analyst / EMR HL7-FHIR at Ministry of Health Laboratory Information System (LSI)

Develop test cases from client requirements; support digital transformation architecture; validate EMR data transformation and HL7/FHIR exchanges; manage SharePoint documentation; coordinate with external healthcare providers; design end-to-end test scenarios and UAT; monitor inbound/outbound HL7 messages using Splunk and Mirth-like tools.

Project Coordinator and Technical Analyst Digital Transformation at EDC Findev Canada

Define project scope and deliverables; manage task tracking in Azure DevOps; oversee budget and changes; validate live data performance in Dynamics 365; coordinate CRM/ERP integrations; implement SharePoint-based document management; support onboarding and onboarding documentation; lead automation and testing efforts.

Test Engineer devices and Quality Assurance and Media Streaming Applications at Google

Test Google Assistant interactions; reproduce, diagnose, and prioritize bugs; regression testing; manage localization bug triage; perform functional testing on Android/iOS, Android TV, Apple TV and other devices; automate backend analysis; contribute to DevOps workflows for production readiness.

Test Lead Performance Virtualization Cloud Services at IBM

Lead virtualization service testing; create SOAP/REST stubs with SoapUI; conduct performance testing with JMeter; coordinate offshore teams; manage data sets for validation; deploy in Kubernetes environments; use Rational tools for integration testing.

QA Manager at Mediasoft

Lead QA for telecom/telecommunications applications; build test plans; coordinate automated and manual testing; manage bug tracking and regression suites; ensure compliance with project standards and documentation in HP ALM/TestRail.

QA Analyst at Emergis Canada

QA analyst for healthcare/financial domains; develop test plans; perform data validation, EDI testing, and regression testing; coordinate with R&D; manage document management in SharePoint; implement data migration validation.

QA Test Engineer at Gemalto Telecom

QA testing for telecom systems; validate mobile and network services; perform test planning and execution; coordinate with offshore teams; use Mercury/LoadRunner tools for performance testing.

Senior Technical Lead QA Analyst CSV / Verification and Validation on Digital Dental applications at Straumann Group Dental Medical Technology

Responsible for developing use cases and test cases, performing functional and system tests on SaaS CAD applications, managing CAPA/CC, coordinating UAT, and ensuring QMS compliance (ISO 9001, EC, MDR) for digital dental software.

QA Clinical Digital Data Business System Analyst / EMR Electronic Laboratory Medical Records Analyst HL7-FHIR at Ministry of Health Laboratory Information System (LSI)

Develop test case scenarios, validate EMR data, manage SharePoint document management, support HL7-FHIR data exchanges, perform data transformation validation and coordinate UAT with external partners.

Quality Assurance Lead in Media Stream Applications at Bell Media

Lead QA for Android/iOS TV apps (Crave, CTV), execute UAT with clients, manage CMS content, perform regression/integration/functional testing, and support CI/CD pipelines.

QA Test Engineer at Gemalto

QA testing for telecom/PTI software and embedded systems; test plans; cross-functional QA activities in telecom domain.

QA Analyst and Validation at Purkinje Medical

Delphi-based healthcare software validation; functional testing, data validation, and UAT.

ISO 9000 Business Analyst / Project Coordinator at Computer Sciences Corporation

Document business requirements, HP ALM use, project coordination, data migrations validation, and SharePoint document management.

ISO 9000 Analyst – Test Engineer at MCI WorldCom

Embedded/telecom software testing; performance testing; UNIX/Sun testing; automated test scripts.

QA Clinical Digital Data Business System Analyst / EMR at Ministry of Health Laboratory Information System (LSI)

Support clinical data transformation initiatives, develop test cases for HL7/FHIR interfaces, validate inbound/outbound messages, perform UAT with external health resources, and manage SharePoint-based document workflows and data dictionaries.

Project Coordinator and Technical Analyst Digital Transformation at EDC/Findev Canada (Canadian Government)

Define project scope and deliverables, manage budgets and schedules using MS Project and Azure DevOps, coordinate CRM/ERP live data validation, onboarding, and documentation management via SharePoint; oversee project changes and cross-functional collaboration.

Test Engineer at Google

Test Google Assistant features and media streaming apps; reproduce bugs, prioritize fixes, and conduct regression and accessibility testing across Android/iOS devices and smart TV platforms; maintain test plans in Buganizer and Test Tracker.

Test Lead - Performance Virtualization at IBM

Lead virtualization testing of microservices using Rational Integration Tester, SoapUI, and JMeter; coordinate with offshore teams; deploy in Kubernetes; perform performance testing and data management; manage deployments via GIT.

Test Engineer - Devices & QA at Google

Test Google Assistant features; reproduce and prioritize bugs; perform regression testing on mobile apps; conduct accessibility testing; manage device configurations and app releases; support streaming content testing across Android TV/ICH platforms.

Technical Business System Analyst - SAP Implementation at Norton Rose Fulbright Canada LLP

SAP interface integration testing; prepare BRD/SRD; coordinate data migration validation; use JIRA for Agile delivery; configure SharePoint for document management; execute HP ALM-based test cycles for ERP modules.

QA/BA Roles (earlier positions including Gemalto, Emergis, Purkinje, CSC, Mediasoft, MCI WorldCom) at Multiple Clients

Various QA and business analysis roles focusing on telecom, healthcare, and software testing; responsibilities included test planning, execution, UAT, data validation, document management, and ISO/SIEEE compliance; used tools such as HP ALM, ClearQuest/ClearCase, Oracle/SQL Server, and mainframe AS/400 testing.

Coordonnateur de projet / SEO E-Commerce – Support clients at Quality Services Group Inc

Gestion du plan de projet E-Commerce, livrables et suivi budgétaire. Mise en place des procédures de communication avec les nouveaux clients (courriels marketing, Live chat) et automatisation des suivis et publications avec IA. Enrôlement des nouveaux employés, création de contenu sur Shopify, analyse ROI et audits SEO technique. Gestion de l’inventaire en temps réel avec IA, suivi budgétaire et fondement de la stratégie de tests automatisés (Power Automate, Selenium, Python). Direction d’une équipe de 3 QA (2 juniors, 1 intermédiaire) et rédaction de cas de test et user stories. Intégration CI/CD via Jenkins, optimisation SEO, et génération de rapports finaux de livraison.

Chef d’équipe Assurance Qualité / Validation CSV at Straumann Group – Technologies dentaires numériques

Supervision du processus de Vérification et Validation (V&V) et coordination inter-équipes QA et développement. Plan de tests ISO 9001 et MDR, gestion des anomalies, rédaction de rapports de conformité et matrices de traçabilité. Validation des flux CSV et conception de tests d’accessibilité et de performance.

Coordonnateur Support clients – Données cliniques / EMR (HL7-FHIR) at Ministère de la Santé – Système d’information de laboratoire

Gestion des exigences utilisateurs et documentation fonctionnelle, formation des personnels externes, résolution d’incidents et validation des échanges HL7/FHIR selon les normes canadiennes. Assurance confidentialité et fiabilité des échanges. Analyse des données EMR et transformation CSV/XML.

Coordonnateur de projets – Bureau numérique at EDC / FinDev Canada

Suivi de la feuille de route numérique et du budget, coordination des commandes et de l’intégration de nouvelles ressources, liaison avec les parties prenantes; supervision de l’inventaire et analyse des tendances. Gestion via Azure DevOps et MS Project; préparation des trousses de bienvenue et intégration du personnel.

Coordonnateur technique / Chef d’équipe QA at Agence spatiale canadienne (ASC)

Organisation des réunions SRB et validation des rapports SAR; coordination des équipes offshore et gestion de la documentation selon les normes NASA et ASC. Gestion d’équipe QA et planification; vérification fonctionnelle avant déploiement; utilisation de Team Center PLM et MS Project.

Chef d’équipe Assurance Qualité mobile at Bell Media

Conception de plans de test pour applications Android/iOS (Crave, CTV); tests de performance et intégration sur Apple TV, Android TV et Roku; UAT et tests de sécurité OWASP; tests d’accessibilité AODA WCAG 2.0 AA; gestion des versions via Jenkins, Git, TestFlight et AppCenter.

Chef d’équipe Tests Cloud / Virtualisation at IBM Canada

Tests de services virtualisés (RIT); simulation de microservices et tests SOAP/REST; utilisation de JMeter, SoapUI, Kubernetes et CI/CD via Jenkins.

Ingénieur en test et Assurance Qualité at Google

Tests d’interactions avec l’IA, analyse des bogues et régression; tests d’accessibilité WCAG avec JAWS; suivi des cas de tests via Test Tracker Cloud; tests sur appareils mobiles et sur Google Home; configuration des applications sur différents appareils pour livraison en équipe.

Analyste Technique et Lead Assurance qualité at Norton Rose Fullbright

Migration et validation des données SAP, rédaction de la stratégie de tests, formation externe, documentation et exécution de tests E2E et d’import de données SAP; validation des données via SQL Server.

Analyste QA – Virtualisation et Performance at Banque TD et Assurance

Plans de tests de performance et fonctionnels pour les applications; automatisation (HP ALM, UFT, SOA Test, JMeter) et tests fonctionnels/Intégration sur les modules Temenos T24; surveillance et validation des données.

Analyste QA at Desjardins Assurance Santé et Collective

Tests fonctionnels, sécurité et compatibilité (.NET, C#); UAT et régression dans TFS / Test Manager; gestion des matrices de traçabilité et scripts automatisés.