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I'm Hashir Al Wahid Syed, a customer support and marketing leader based in Dubai, UAE. I drive customer satisfaction, brand engagement, and business growth across diverse industries by leading multi-channel teams and crafting data-driven marketing strategies. I excel at aligning marketing initiatives with customer needs, planning campaigns, and optimizing journeys to boost engagement, retention, and revenue. I’m passionate about building strong client relationships and delivering exceptional customer experiences.…I'm Hashir Al Wahid Syed, a customer support and marketing leader based in Dubai, UAE. I drive customer satisfaction, brand engagement, and business growth across diverse industries by leading multi-channel teams and crafting data-driven marketing strategies. I excel at aligning marketing initiatives with customer needs, planning campaigns, and optimizing journeys to boost engagement, retention, and revenue. I’m passionate about building strong client relationships and delivering exceptional customer experiences.

Hashir Al Wahid Syed

Data Analyst, Social Media Manager, Content Creator, +3

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I'm Hashir Al Wahid Syed, a customer support and marketing leader based in Dubai, UAE. I drive customer satisfaction, brand engagement, and business growth across diverse industries by leading multi-channel teams and crafting data-driven marketing strategies. I excel at aligning marketing initiatives with customer needs, planning campaigns, and optimizing journeys to boost engagement, retention, and revenue. I’m passionate about building strong client relationships and delivering exceptional customer experiences.…I'm Hashir Al Wahid Syed, a customer support and marketing leader based in Dubai, UAE. I drive customer satisfaction, brand engagement, and business growth across diverse industries by leading multi-channel teams and crafting data-driven marketing strategies. I excel at aligning marketing initiatives with customer needs, planning campaigns, and optimizing journeys to boost engagement, retention, and revenue. I’m passionate about building strong client relationships and delivering exceptional customer experiences.

Available to hire

I’m Hashir Al Wahid Syed, a customer support and marketing leader based in Dubai, UAE. I drive customer satisfaction, brand engagement, and business growth across diverse industries by leading multi-channel teams and crafting data-driven marketing strategies. I excel at aligning marketing initiatives with customer needs, planning campaigns, and optimizing journeys to boost engagement, retention, and revenue. I’m passionate about building strong client relationships and delivering exceptional customer experiences.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Language

Urdu

Fluent

English

Advanced

Work Experience

AI Engineer at Virtual Remittance Gateway (Pvt.) Ltd

September 1, 2024 - October 1, 2025

Designed real-time financial data pipelines using Kafka and Flink to process high-volume transaction data.

Customer Experience Initiatives Lead at Virtual Remittance Gateway (Pvt.) Ltd

October 1, 2023 - November 1, 2025

Led customer experience initiatives, managed support operations, and drove marketing strategies that strengthen brand presence and customer satisfaction. From planning campaigns to improving the customer journey, I focus on aligning marketing efforts with customer needs to boost engagement, retention, and overall business growth.

Data Engineer at Minhasoft

February 1, 2023 - August 1, 2024

Built and optimized ETL pipelines for delivery of large datasets; automated data validation and schema checks; collaborated with analysts to generate insights; contributed to data lake architecture.

Social Media Community Manager at Hasnain Tanweer Associates (Pvt.) Ltd (Enabling K-Electric)

February 1, 2022 - October 1, 2023

Managed content across platforms, optimized engagement, tracked brand performance, and analyzed marketing data using Hootsuite, Talkwalker, SAP, and QlikView to improve campaign effectiveness.

Backend Developer at PerfTech Technologies

April 1, 2021 - February 1, 2023

Developed and maintained backend services and REST APIs using Python; designed relational data models and queries in PostgreSQL; collaborated with frontend and cloud/infrastructure teams to deliver secure production-ready backend solutions.

Social Media Senior Executive at Minhasoft

March 1, 2021 - February 1, 2022

Managed social media platforms while delivering exceptional customer service, supporting real estate marketing by showcasing property listings, and using analytics to refine content strategies and improve audience engagement and lead generation.

Social Media Sales Executive at Epoch Communications

June 1, 2020 - January 1, 2021

Promoted digital solutions across multiple platforms and executed campaigns to support software sales and brand growth.

Social Media Sales Executive at Epoch Communications

February 1, 2019 - March 1, 2020

Drove software sales and brand growth by promoting digital solutions across platforms like LinkedIn, Upwork, Fiverr, and Dribbble through strategic marketing and client engagement.

Business Development Officer at Zameen.com

February 1, 2019 - March 1, 2020

Developed strong client relationships and drove business growth by managing customer inquiries, supporting real estate transactions, identifying new opportunities, and ensuring a seamless client experience from lead generation to closing.

Customer Service Representative at E-Square (Pvt.) Ltd

April 1, 2017 - February 1, 2019

Handled inbound/outbound calls, resolved issues with empathy, logged tickets, met KPIs, supported outbound marketing, and earned multiple CSR of the Month awards under pressure.