Available to hire
Collaborator experienced in meeting needs, improving processes and exceeding requirements inteam environments. Diligent worker with strong communication and task prioritization skills.Experienced in developing and maintaining web applications, technical support.
Skills
Language
English
Fluent
Swedish
Intermediate
French
Intermediate
Work Experience
Technical Support Engineer at Oracle Romania
September 1, 2021 - December 1, 2021Responded to end-user support requests and guided users through basic troubleshooting. Served as primary contact for owned Oracle solutions and products, maintained response times for business continuity, and documented faults for escalation. Designed tailored engineering solutions based on key requirements; diagnosed complex software issues and coordinated with development teams to implement fixes, improving system reliability and customer satisfaction. Resolved intricate database configuration challenges through systematic troubleshooting, enhancing system uptime and client continuity.
Technical Analyst at Genpact
April 1, 2018 - May 1, 2019Analyzed system logs to identify recurring errors, enabling proactive adjustments that improved application stability and reduced incident frequency. Automated data extraction workflows to improve accuracy and accelerate reporting timelines. Developed and refined database queries to enhance data retrieval efficiency, resulting in improved system responsiveness and user satisfaction. Engineered custom reporting solutions to support decision-making, improving data accessibility.
Education
Qualifications
Bachelor of Arts: Political Science
October 1, 2011 - July 1, 2014Industry Experience
Software & Internet, Computers & Electronics, Professional Services
Skills
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