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A highly motivated IT professional with a proven track record in IT support, IT consulting, and service desk operations. I excel at end-user management, hybrid cloud identity and security, and Microsoft 365 administration. I am eager to take on challenging roles to leverage my expertise and contribute to a company’s technical and operational success, with a focus on automation, data analysis, and secure IT governance.…A highly motivated IT professional with a proven track record in IT support, IT consulting, and service desk operations. I excel at end-user management, hybrid cloud identity and security, and Microsoft 365 administration. I am eager to take on challenging roles to leverage my expertise and contribute to a company’s technical and operational success, with a focus on automation, data analysis, and secure IT governance.

Shaw

Online Trainer, Project Manager, AI Ethics Consultant, +3

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A highly motivated IT professional with a proven track record in IT support, IT consulting, and service desk operations. I excel at end-user management, hybrid cloud identity and security, and Microsoft 365 administration. I am eager to take on challenging roles to leverage my expertise and contribute to a company’s technical and operational success, with a focus on automation, data analysis, and secure IT governance.…A highly motivated IT professional with a proven track record in IT support, IT consulting, and service desk operations. I excel at end-user management, hybrid cloud identity and security, and Microsoft 365 administration. I am eager to take on challenging roles to leverage my expertise and contribute to a company’s technical and operational success, with a focus on automation, data analysis, and secure IT governance.

Available to hire

A highly motivated IT professional with a proven track record in IT support, IT consulting, and service desk operations. I excel at end-user management, hybrid cloud identity and security, and Microsoft 365 administration.
I am eager to take on challenging roles to leverage my expertise and contribute to a company’s technical and operational success, with a focus on automation, data analysis, and secure IT governance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Work Experience

Service Desk Associate / Technical Support Engineer at Confidential

November 1, 2023 - April 1, 2025

Provided L1/L1.5 technical support across Australia and Singapore; managed internal IT resources; identity and access management in hybrid cloud environments using Active Directory (AD), Azure Active Directory (Azure AD), and Exchange Online; ensured endpoint security with Intune and other MDM solutions; supported remote connectivity via VPNs; administered Microsoft 365 suite (SharePoint, OneDrive, Teams); assisted with password management (1Password); handled high-volume support channels via ConnectWise and Jira; reviewed security incidents with Microsoft Defender; proactive monitoring with Datto and LogicMonitor; managed provisioning, configuration, and monitoring of resources; applied ITIL principles.

Data Validation Specialist / Transaction Processor II, Service Delivery at Confidential

August 1, 2016 - October 1, 2018

Processed high volumes of financial transactional data for global clients with strict quality and SLA requirements; ensured data accuracy; trained on diverse Data Governance policies; maintained and updated process documentation; gained insights across Healthcare, Automotive, Oil & Gas, and Retail sectors.

Technical Helpdesk & Digital Remote Support Associate Professional (Associate Consultant) at Confidential

October 1, 2018 - November 1, 2023

End-to-end management of SaaS-based applications for worldwide clients; data security in multi-tenant SaaS environments; lifecycle management from scoping to production and post-launch support; coordinated with technical teams, testing, and delivery; CAB engagement for major changes; ongoing client communication and post-launch feedback; used ServiceNow, DevOps, and Jira; worked with Azure and AWS; data handling with SQL/SQL Server; XML/JSON; Kofax and Abby tools; automated processes with Power Automate; data visualization with Power BI; automation and cloud optimization.