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I’m a junior project manager with a year of hands-on experience in customer relationship management, process design, and cross-functional project coordination. At Toyota I led the MVP launch for a customer-focused conversational AI solution, acting as PMO on a pan-European project with Italy as the pilot market, which helped reduce inbound contact volumes, cut costs, and improve the customer experience. Today I contribute to Toyota Italy Group’s OneContactCenter initiative, unifying customer service across four companies. I led tendering and a transition to a single provider, expanding the team from 8 to 17 agents and increasing coverage to 45 of 53 contact reasons, while sharpening governance and operational efficiency. My background also includes university tutoring with the G4Greta project and strong IT/CRM skills (D365, Office 365, AS400, Azure); I’m fluent in English (C1) and actively pursuing opportunities in project leadership and digital transformation.…I’m a junior project manager with a year of hands-on experience in customer relationship management, process design, and cross-functional project coordination. At Toyota I led the MVP launch for a customer-focused conversational AI solution, acting as PMO on a pan-European project with Italy as the pilot market, which helped reduce inbound contact volumes, cut costs, and improve the customer experience. Today I contribute to Toyota Italy Group’s OneContactCenter initiative, unifying customer service across four companies. I led tendering and a transition to a single provider, expanding the team from 8 to 17 agents and increasing coverage to 45 of 53 contact reasons, while sharpening governance and operational efficiency. My background also includes university tutoring with the G4Greta project and strong IT/CRM skills (D365, Office 365, AS400, Azure); I’m fluent in English (C1) and actively pursuing opportunities in project leadership and digital transformation.

Lorenzo D’Andrea

Project Manager, Content Producer, Executive Producer, +5

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I’m a junior project manager with a year of hands-on experience in customer relationship management, process design, and cross-functional project coordination. At Toyota I led the MVP launch for a customer-focused conversational AI solution, acting as PMO on a pan-European project with Italy as the pilot market, which helped reduce inbound contact volumes, cut costs, and improve the customer experience. Today I contribute to Toyota Italy Group’s OneContactCenter initiative, unifying customer service across four companies. I led tendering and a transition to a single provider, expanding the team from 8 to 17 agents and increasing coverage to 45 of 53 contact reasons, while sharpening governance and operational efficiency. My background also includes university tutoring with the G4Greta project and strong IT/CRM skills (D365, Office 365, AS400, Azure); I’m fluent in English (C1) and actively pursuing opportunities in project leadership and digital transformation.…I’m a junior project manager with a year of hands-on experience in customer relationship management, process design, and cross-functional project coordination. At Toyota I led the MVP launch for a customer-focused conversational AI solution, acting as PMO on a pan-European project with Italy as the pilot market, which helped reduce inbound contact volumes, cut costs, and improve the customer experience. Today I contribute to Toyota Italy Group’s OneContactCenter initiative, unifying customer service across four companies. I led tendering and a transition to a single provider, expanding the team from 8 to 17 agents and increasing coverage to 45 of 53 contact reasons, while sharpening governance and operational efficiency. My background also includes university tutoring with the G4Greta project and strong IT/CRM skills (D365, Office 365, AS400, Azure); I’m fluent in English (C1) and actively pursuing opportunities in project leadership and digital transformation.

Available to hire

I’m a junior project manager with a year of hands-on experience in customer relationship management, process design, and cross-functional project coordination. At Toyota I led the MVP launch for a customer-focused conversational AI solution, acting as PMO on a pan-European project with Italy as the pilot market, which helped reduce inbound contact volumes, cut costs, and improve the customer experience.

Today I contribute to Toyota Italy Group’s OneContactCenter initiative, unifying customer service across four companies. I led tendering and a transition to a single provider, expanding the team from 8 to 17 agents and increasing coverage to 45 of 53 contact reasons, while sharpening governance and operational efficiency. My background also includes university tutoring with the G4Greta project and strong IT/CRM skills (D365, Office 365, AS400, Azure); I’m fluent in English (C1) and actively pursuing opportunities in project leadership and digital transformation.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Italian

Fluent

Spanish; Castilian

Advanced

Work Experience

Project Manager at Toyota

January 1, 2025 - Present

Led strategic initiatives to enhance customer experience and operational efficiency across multiple business units. Managed cross-functional projects, optimizing service delivery and governance. Coordinated with internal stakeholders and external providers to streamline processes and unify customer service operations. Supervised and guided a team throughout the project lifecycle, ensuring effective collaboration and goal achievement. Oversaw tender processes and vendor transitions, ensuring alignment with corporate objectives and service KPIs. Monitored service performance, agent productivity, and contact reason coverage, driving continuous improvement. Facilitated collaboration between departments to identify and implement innovative customer engagement solutions. Ensured timely and accurate documentation, reporting, and compliance with internal standards. Supported claims and customer care systems, ensuring resolution tracking and fulfillment of service-level commitments.

University Tutor at La Sapienza University of Rome

October 1, 2023 - June 1, 2024

Selected through a merit-based scholarship to support the G4Greta “Girls for Green” initiative. Led educational activities introducing female students from 20 schools to ICT technologies, with a focus on mobile app development for environmental topics. Facilitated teamwork, public speaking, and participation in project-based competitions. Managed and coordinated student groups, ensuring engagement, learning outcomes, and collaborative success. Promoted inclusion, innovation, and sustainability through technology, contributing to the project’s strategic goals.

Project Management Consultant at E-boats & Go

March 1, 2024 - June 1, 2024

Developed comprehensive project documentation for a structured nautical initiative with a fleet of 8 electric boats and a yearly revenue in the range of €65,000. Produced key deliverables including: Business Case, Project Charter, Project Scope, WBS, Quality Plan, Time Plan, Cost Plan, HR Management Plan, Risk Management Plan, Procurement Plan, Stakeholder Management Plan, and Communication Plan. Applied structured project management methodologies to support strategic planning, operational clarity, and stakeholder alignment. Contributed to the project’s foundation, supporting its sustainable and innovative positioning within the local tourism and mobility sector.

Hospitality Assistant (Runner) at Zizzi & Aromi

October 1, 2016 - June 1, 2017

Improved English language proficiency through daily interactions with native speakers in a fast-paced hospitality environment. Supported personal independence while living abroad, developing adaptability, resilience, and strong work ethic. Strengthened effective communication and customer service skills by assisting in a busy café-restaurant setting. Collaborated with a multicultural team, refining interpersonal and teamwork abilities in a fast-paced setting.