Available to hire
With a solid international background in customer-focused hospitality and over a decade of experience delivering high-quality service, I am committed to excellence, professionalism, and continuous growth. I thrive in fast-paced environments, value strong teamwork, and bring a positive, solution-oriented mindset to every challenge.
I am motivated to expand my skills, embrace new responsibilities, and contribute to a high-performing hospitality team. I take pride in representing my company with integrity and ensuring guests and colleagues feel supported and valued.
Language
Portuguese
Fluent
Spanish; Castilian
Advanced
English
Fluent
French
Intermediate
Work Experience
Maître D' / Assistant Hotel Manager at Scylla AG
May 1, 2023 - December 1, 2023Assisted in managing onboard hotel operations, ensuring guest satisfaction and a positive crew environment. Replaced Hotel Manager when required, overseeing daily operations, staff supervision, scheduling, and maintaining company standards. Coordinated with tour operators to ensure smooth cruise operations. Led restaurant service as Maître D’, maintaining high-quality standards, trained and motivated staff, and managed F&B schedules. Maintained HACCP and hygiene compliance across F&B operations, and collaborated with kitchen, housekeeping, and bar teams to achieve seamless cross-department service.
Restaurant & Bar Manager (Onboard Cruise Ships) at Cruise Ship Onboard Hospitality
May 1, 2020 - January 1, 2023Organized all restaurant and bar operations to ensure smooth daily functioning. Designed and developed menus for food and beverages aligned with brand standards and guest preferences. Implemented a new POS system; oversaw lunch and dinner reservations and guest communications. Led, trained, and supervised wait staff and new team members to maintain service excellence. Maintained HACCP standards and ensured compliance with health and safety regulations. Coordinated with the kitchen, housekeeping, and bar teams for cross-department operations.
Bartender at Fortaleza do Guincho
April 1, 2018 - February 1, 2020Delivered exceptional guest service, crafted visually appealing and innovative cocktails. Maintained high standards of cleanliness, hygiene, and operational efficiency in the bar. Managed daily bar operations, inventory, and staff training; ensured consistent service excellence and HACCP compliance.
Bartender at Cruise Ship
April 1, 2016 - January 1, 2017Provided beverage service to passengers across multiple classes, crafted signature cocktails, and managed bar inventory. Coordinated with kitchen and service teams to maintain smooth operation across shifts.
Restaurant Supervisor / Service Lead at Miguel Vieira (Michelin-level dining)
March 1, 2014 - February 1, 2016Supported the execution of refined Michelin-level dining experiences, ensuring personalized, reservation-only service. Maintained an intimate atmosphere with limited seating, managed inventory, trained new staff, and collaborated with the culinary team to deliver exceptional guest experiences.
Ambassador's Personal Advisor at Embassy of Kuwait
February 1, 2013 - February 1, 2014Served as the ambassador's personal advisor, planning trips and coordinating travel, cultural experiences, and daily logistics.
Education
Bachelor's Degree at ISPA, Higher Institute of Applied Psychology, Lisbon
September 1, 2009 - July 1, 2012Qualifications
Crisis management and Human behavior training
January 1, 2021 - January 23, 2026Certificate of proficiency in security awareness
January 1, 2019 - January 23, 2026Highfield Level 2 Award in Food Safety on Board
January 1, 2019 - January 23, 2026Crowd management Certificate
January 1, 2019 - January 23, 2026Industry Experience
Travel & Hospitality
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