Carmela Guadiana Figueroa

Bilingual Fraud Specialist II at JP Morgan Chase & Co.

Deliver bilingual (English/Spanish) fraud prevention and account support, maintaining trust and professionalism during high-stress interactions. Investigate and resolve complex fraud cases while adhering to financial compliance, security, and privacy standards. Educate customers on fraud findings, next steps, and account protection measures. Partner with internal teams to escalate cases, document resolutions, and improve customer experience outcomes. Consistently meet performance metrics for quality, efficiency, and customer satisfaction.

Social Media Manager Intern at Buffalo Roofing and Restoration

Developed and executed social media strategy, enhancing brand visibility for a startup roofing company & maintaining online presence through engaging content. Created & edited visual content (photos, videos, graphics) for social media engagement. Collaborated with marketing team to produce promotional materials & engage with potential partners.

Teacher Chef at Learn, Cook, Grow

Led cooking classes in elementary schools, summer camps, & after-school programs, fostering teamwork & creativity. Taught children to prepare a variety of recipes, promoting healthy eating habits in a fun, hands-on environment. Managed classrooms independently, coordinating with schools and parents to ensure organized, engaging lessons.

Private Family Support Provider at Sittercity

Provide reliable, professional in-home support for families, maintaining trust, confidentiality, and consistency. Support children’s early learning and development through structured routines and educational activities. Communicate regularly with parents to ensure alignment on schedules, expectations, and progress.

Developed and distributed newsletters, updates, and event announcements using email and social media platforms. Provided administrative support to the executive team, including scheduling meetings, managing calendars & event planning coordination. Assisted in data entry, record-keeping and the preparation of reports for leadership.

Bilingual Fraud Specialist II at JPMorgan Chase & Co.

Deliver bilingual (English/Spanish) fraud prevention and account support, maintaining trust and professionalism during high-stress interactions. Investigate and resolve complex fraud cases while adhering to financial compliance, security, and privacy standards. Educate customers on fraud findings, next steps, and account protection measures. Partner with internal teams to escalate cases, document resolutions, and improve customer experience outcomes. Consistently meet performance metrics for quality, efficiency, and customer satisfaction.