Primary liaison between a company and its clients; manage existing relationships, ensure client satisfaction and retention; identify growth opportunities through upselling and cross-selling; coordinate with internal teams to deliver solutions and meet long-term partnership goals.

Digital Marketing Intern at Davinci Company

Gained hands-on experience in strategic planning, content creation, and campaign optimization to support brand growth and audience engagement. Coordinated with clients and team members, developed strong communication and collaboration skills. Enhanced data analysis by tracking key performance metrics to measure ROI and improve results. Contributed to measurable marketing success through data-driven recommendations and execution.

English Instructor at 4level1 Academy

Demonstrated exceptional communication, patience, and adaptability by teaching English to diverse learners across proficiency levels. Developed comprehensive lesson plans and improved classroom management skills, resulting in a positive and effective learning environment. Simplified complex linguistic concepts to ensure cross-cultural awareness and problem-solving skills for students.

Customer Care Representative at Sutherland Hilton US

Provided top-tier hospitality and customer service, assisting guests with reservations, loyalty program inquiries, and complex guest concerns. Used problem-solving and communication skills to prioritize and achieve high levels of guest satisfaction in a fast-paced environment. Completed comprehensive training on Hilton’s hospitality standards and reservation systems.