TM

Tenisha Mercer

Available to hire

I’m Tenisha Mercer, a Senior UX Content Strategist and project manager who partners with product design, product management, support, business and marketing teams to develop rich content experiences.

About

I’m Tenisha Mercer, a Senior UX Content Strategist and project manager who partners with product design, product management, support, business and marketing teams to develop rich content experiences.

I guide enterprise-level internal and external digital communications, including app and website launches, content migrations, and rebranding across B2B and B2C sectors such as health care, fintech, govtech, insurance, energy, advertising, retail, e-commerce, and telecom. I also bring AI consulting expertise to help small businesses strengthen their online presence and convert clicks into customers, including building AI-driven prompts and conversations for video content.

  • 12 years' experience
  • Joined January 2026

Languages

  • EnglishFluent

Industry experience

  • Healthcare
  • Financial Services
  • Government
  • Retail
  • Software & Internet
  • Telecommunications

More experts in Atlanta, United States

Work experience· 5 roles

UX and AI Consultant · Tenisha Mercer ConsultingFeb 2024 – Present · 2 yrs 10 mos

Provide AI consulting, social media management and UX content strategy for small businesses to improve online presence and convert clicks into customers. Develops AI video prompts and conversations; uses AI video tools.

Senior UX Content Strategist · US BankDec 2021 – Feb 2024 · 2 yrs 3 mos

Managed content strategy experience for credit card, partner card and transaction teams for an international bank. Responsible for the entire UX content experience, including native and desktop experiences, landing pages, error copy, instructional text, forms and digital interfaces. Led content strategy for Make a Payment, AutoPay and partner transaction platforms, leveraging UX research, style guidelines and metrics to drive better customer experiences and conversions.

Senior UX Content Strategist · AT&TMay 2021 – Dec 2022 · 1 yr 8 mos

Directed content strategy for Payments, Broadband and Buy Flow digital. Collaborated with Agile product teams. Managed the entire online content experience, including mobile, landing pages, error copy, microcopy and CTAs for billing and payments across consumer sites; aligned launches with corporate branding and improved customer retention.

UX Content Strategist · State FarmMay 2016 – Aug 2021 · 5 yrs 4 mos
Senior Digital Content Manager, Corporate Communications · YP/Yellow PagesSep 2013 – Oct 2015 · 2 yrs 2 mos

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