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Hi, I’m Labi Adelabu. I’m a customer-focused professional with a passion for social media engagement and multi-channel support. I thrive on solving problems, streamlining processes, and delivering friendly, solution-oriented service. In my work, I collaborate with internal teams on escalations, manage sensitive customer situations with empathy, and drive brand presence through social campaigns. I bring clear communication, a proactive mindset, and a collaborative spirit to every interaction.…Hi, I’m Labi Adelabu. I’m a customer-focused professional with a passion for social media engagement and multi-channel support. I thrive on solving problems, streamlining processes, and delivering friendly, solution-oriented service. In my work, I collaborate with internal teams on escalations, manage sensitive customer situations with empathy, and drive brand presence through social campaigns. I bring clear communication, a proactive mindset, and a collaborative spirit to every interaction.

Labi Adelabu

Social Media Manager, Content Creator, Copywriter, +2

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Hi, I’m Labi Adelabu. I’m a customer-focused professional with a passion for social media engagement and multi-channel support. I thrive on solving problems, streamlining processes, and delivering friendly, solution-oriented service. In my work, I collaborate with internal teams on escalations, manage sensitive customer situations with empathy, and drive brand presence through social campaigns. I bring clear communication, a proactive mindset, and a collaborative spirit to every interaction.…Hi, I’m Labi Adelabu. I’m a customer-focused professional with a passion for social media engagement and multi-channel support. I thrive on solving problems, streamlining processes, and delivering friendly, solution-oriented service. In my work, I collaborate with internal teams on escalations, manage sensitive customer situations with empathy, and drive brand presence through social campaigns. I bring clear communication, a proactive mindset, and a collaborative spirit to every interaction.

Available to hire

Hi, I’m Labi Adelabu. I’m a customer-focused professional with a passion for social media engagement and multi-channel support. I thrive on solving problems, streamlining processes, and delivering friendly, solution-oriented service.

In my work, I collaborate with internal teams on escalations, manage sensitive customer situations with empathy, and drive brand presence through social campaigns. I bring clear communication, a proactive mindset, and a collaborative spirit to every interaction.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Customer Support Representative at Teleperformance Lisboa

April 1, 2025 - Present

Resolved complex customer issues in social media channels and received high customer satisfaction ratings; collaborated with internal teams to escalate high-priority issues thereby improving resolution times; regularly used emotional intelligence and persuasive communication to manage sensitive customer situations positively; maintained a low case backlog thereby showing efficiency and prioritization skills; mentored peers by sharing best practices towards reducing team-wide response time.

Sales Channels & Social Media Analyst at Bellisimo Fabrics

July 1, 2020 - Present

Drove social media campaigns to make the brand known to potential customers; served as main contact for customer inquiries and order fulfillment; built partnerships with suppliers and customers towards increasing customer satisfaction; identified initiatives to attract, retain customers and realize customer expectations.