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Hi, I’m Jana Mohamed Abdelhamid. I’m a Communication and Media graduate with a strong background in customer service, digital communication, and content creation. I’m passionate about delivering engaging content and helping brands connect with their audiences. I’m currently pursuing a Master’s degree in Digital Marketing at LUMSA University in Rome. I’m reliable, well-organized, and customer-focused, with excellent communication skills and the ability to thrive in fast-paced environments. I’m seeking a part-time opportunity to contribute professionally while continuing my studies.…Hi, I’m Jana Mohamed Abdelhamid. I’m a Communication and Media graduate with a strong background in customer service, digital communication, and content creation. I’m passionate about delivering engaging content and helping brands connect with their audiences. I’m currently pursuing a Master’s degree in Digital Marketing at LUMSA University in Rome. I’m reliable, well-organized, and customer-focused, with excellent communication skills and the ability to thrive in fast-paced environments. I’m seeking a part-time opportunity to contribute professionally while continuing my studies.

Jana Mohamed Abdelhamid

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Hi, I’m Jana Mohamed Abdelhamid. I’m a Communication and Media graduate with a strong background in customer service, digital communication, and content creation. I’m passionate about delivering engaging content and helping brands connect with their audiences. I’m currently pursuing a Master’s degree in Digital Marketing at LUMSA University in Rome. I’m reliable, well-organized, and customer-focused, with excellent communication skills and the ability to thrive in fast-paced environments. I’m seeking a part-time opportunity to contribute professionally while continuing my studies.…Hi, I’m Jana Mohamed Abdelhamid. I’m a Communication and Media graduate with a strong background in customer service, digital communication, and content creation. I’m passionate about delivering engaging content and helping brands connect with their audiences. I’m currently pursuing a Master’s degree in Digital Marketing at LUMSA University in Rome. I’m reliable, well-organized, and customer-focused, with excellent communication skills and the ability to thrive in fast-paced environments. I’m seeking a part-time opportunity to contribute professionally while continuing my studies.

Available to hire

Hi, I’m Jana Mohamed Abdelhamid. I’m a Communication and Media graduate with a strong background in customer service, digital communication, and content creation. I’m passionate about delivering engaging content and helping brands connect with their audiences.

I’m currently pursuing a Master’s degree in Digital Marketing at LUMSA University in Rome. I’m reliable, well-organized, and customer-focused, with excellent communication skills and the ability to thrive in fast-paced environments. I’m seeking a part-time opportunity to contribute professionally while continuing my studies.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

Arabic

Fluent

English

Fluent

Work Experience

Customer Service Representative at AT&T (Sutherland)

January 1, 2023 - Present

Managed customer billing accounts, payment disputes, and account updates with high accuracy. Delivered professional customer support through active listening and problem-solving. Maintained detailed records and contributed to service quality improvement. Worked under pressure while meeting performance targets.

Backstage & Choreography Assistant at Miss Intercontinental Egypt

January 1, 2022 - Present

Assisted in choreography coordination and stage movement planning. Organized rehearsals and supported contestants during preparations. Collaborated with production teams to ensure smooth event execution. Supported communication between performers and staff.

Education

Master's Degree in Digital Marketing at LUMSA University, Rome, Italy

January 11, 2030 - January 3, 2026

Bachelor’s Degree in Communication and Mass Media (Integrated Radio & Television) at The British University in Egypt (BUE), Cairo – Dual Degree: London South Bank University

January 11, 2030 - January 1, 2025