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I'm a Content Quality Specialist with over six years of experience in Trust & Safety, Content Moderation and Quality Review across tech environments (TikTok, Cognizant). I combine strong analytical skills with SQL (Snowflake), Power BI and KPI reporting to deliver actionable insights and measurable improvements. I excel at accuracy checks, policy interpretation, root cause analysis, escalations and workflow optimization, and I thrive in cross-functional collaboration to enhance policy, process and performance.…I'm a Content Quality Specialist with over six years of experience in Trust & Safety, Content Moderation and Quality Review across tech environments (TikTok, Cognizant). I combine strong analytical skills with SQL (Snowflake), Power BI and KPI reporting to deliver actionable insights and measurable improvements. I excel at accuracy checks, policy interpretation, root cause analysis, escalations and workflow optimization, and I thrive in cross-functional collaboration to enhance policy, process and performance.

Carles Segarra Recasens

Content Creator, Graphic Designer, Video Editor, +2

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I'm a Content Quality Specialist with over six years of experience in Trust & Safety, Content Moderation and Quality Review across tech environments (TikTok, Cognizant). I combine strong analytical skills with SQL (Snowflake), Power BI and KPI reporting to deliver actionable insights and measurable improvements. I excel at accuracy checks, policy interpretation, root cause analysis, escalations and workflow optimization, and I thrive in cross-functional collaboration to enhance policy, process and performance.…I'm a Content Quality Specialist with over six years of experience in Trust & Safety, Content Moderation and Quality Review across tech environments (TikTok, Cognizant). I combine strong analytical skills with SQL (Snowflake), Power BI and KPI reporting to deliver actionable insights and measurable improvements. I excel at accuracy checks, policy interpretation, root cause analysis, escalations and workflow optimization, and I thrive in cross-functional collaboration to enhance policy, process and performance.

Available to hire

I’m a Content Quality Specialist with over six years of experience in Trust & Safety, Content Moderation and Quality Review across tech environments (TikTok, Cognizant). I combine strong analytical skills with SQL (Snowflake), Power BI and KPI reporting to deliver actionable insights and measurable improvements. I excel at accuracy checks, policy interpretation, root cause analysis, escalations and workflow optimization, and I thrive in cross-functional collaboration to enhance policy, process and performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

Spanish; Castilian

Fluent

English

Fluent

Catalan; Valencian

Advanced

Work Experience

Quality Assurance Analyst at Lognext

August 1, 2024 - July 31, 2025

Managed Beta pilot projects ensuring continuous improvement. Analyzed local portfolio performance and monitored KPIs. Identified root causes using SQL and Power BI. Delivered analytical insights and strategic recommendations.

Data Consultant (Intern) at Inteldata

February 1, 2023 - August 31, 2024

Designed and implemented interactive dashboards in Power BI. Collaborated with cross-functional teams on data-driven solutions. Performed data analysis and reporting.

Quality Analyst at Cognizant (Facebook Project)

July 1, 2019 - May 31, 2020

Performed quality audits and resolved disputes. Trained and supported new agents in workflows. Produced performance and quality reports.

Quality Analyst at TikTok

May 1, 2019 - February 28, 2023

Performed content quality reviews ensuring compliance with EU policies. Conducted SQL-based root cause analysis and produced detailed reports. Delivered training and calibration sessions across regions. Supported policy improvement and operational efficiency initiatives.

Senior Process Executive at Cognizant

June 1, 2018 - July 31, 2019

Managed priority tasks and sensitive content evaluations. Identified patterns and suggested workflow improvements.