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I am an analytical and metrics-driven Team Manager with a solid academic foundation in Applied Mathematics and Digital Marketing. I have proven capabilities in operational leadership, team orchestration, and performance monitoring within fast-paced corporate environments. I bring advanced knowledge in predictive growth frameworks, e-commerce optimization, and data analytics, and I aim to leverage this blend of operational management and strategic marketing to drive efficiency and growth as an Administrative Growth Assistant.…I am an analytical and metrics-driven Team Manager with a solid academic foundation in Applied Mathematics and Digital Marketing. I have proven capabilities in operational leadership, team orchestration, and performance monitoring within fast-paced corporate environments. I bring advanced knowledge in predictive growth frameworks, e-commerce optimization, and data analytics, and I aim to leverage this blend of operational management and strategic marketing to drive efficiency and growth as an Administrative Growth Assistant.

Xhena Sulmina

Data Analyst, Data Scientist, Copywriter, +6

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I am an analytical and metrics-driven Team Manager with a solid academic foundation in Applied Mathematics and Digital Marketing. I have proven capabilities in operational leadership, team orchestration, and performance monitoring within fast-paced corporate environments. I bring advanced knowledge in predictive growth frameworks, e-commerce optimization, and data analytics, and I aim to leverage this blend of operational management and strategic marketing to drive efficiency and growth as an Administrative Growth Assistant.…I am an analytical and metrics-driven Team Manager with a solid academic foundation in Applied Mathematics and Digital Marketing. I have proven capabilities in operational leadership, team orchestration, and performance monitoring within fast-paced corporate environments. I bring advanced knowledge in predictive growth frameworks, e-commerce optimization, and data analytics, and I aim to leverage this blend of operational management and strategic marketing to drive efficiency and growth as an Administrative Growth Assistant.

Available to hire

I am an analytical and metrics-driven Team Manager with a solid academic foundation in Applied Mathematics and Digital Marketing. I have proven capabilities in operational leadership, team orchestration, and performance monitoring within fast-paced corporate environments. I bring advanced knowledge in predictive growth frameworks, e-commerce optimization, and data analytics, and I aim to leverage this blend of operational management and strategic marketing to drive efficiency and growth as an Administrative Growth Assistant.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Greek, Modern

Fluent

Spanish; Castilian

Advanced

Work Experience

Customer Service Specialist at Foundever

June 1, 2022 - March 1, 2026

Managed bookings and customer information for both retail and corporate clients using proprietary software. Provided product information and resolved inquiries regarding vehicle availability via phone and digital platforms.

Customer Service Specialist & Data Entry Clerk at Foundever

June 1, 2022 - Present

Process 30+ daily bookings, cancellations, and modifications with 99% accuracy using proprietary software. Maintain and update customer records, ensuring compliance with data protection regulations. Coordinate with internal teams to optimize booking system efficiency and resolve customer inquiries.

Bookshop Assistant & Social Media Manager at Basileios Mpellos

May 1, 2021 - December 1, 2021

Maintained digital product databases and handled social media strategy. Managed customer orders and coordinated logistics for product delivery.

Bookshop Assistant & Data Administrator at Basileios Mpellos

May 1, 2021 - December 1, 2021

Managed inventory records and updated 2000+ book listings in the system. Optimized digital archives for easy retrieval, reducing processing time by 30%. Processed customer orders, packaging, and shipment documentation.

Sales Representative at FocusApp LTD

December 1, 2019 - December 1, 2021

Supported clients in enhancing their social media presence. Promoted products through digital communities and forums.

Sales & Data Entry Associate at FocusApp LTD

December 1, 2019 - December 1, 2021

Input and maintained client data in CRM, ensuring up-to-date and accurate records. Assisted customers in managing social media accounts, updating profiles, and tracking analytics. Conducted market research and compiled reports on customer engagement trends.

Sales Representative at ICALL LTD

May 1, 2019 - October 1, 2019

Promoted Vodafone home packages through cold calling and telephone scripts.

Technical Services Specialist at ICAP Group

May 1, 2019 - November 1, 2019

Resolved hardware/software issues and conducted system diagnostics.

Team Manager at Foundever

March 1, 2016 - Present

Manage the onboarding, continuous training, and strategic mentorship of new talent, ensuring deep compliance with corporate quality standards. Analyze operational and performance data metrics to identify workflow inefficiencies and implement corrective growth strategies.

Various Customer & Sales Roles at Multiple Companies

January 1, 2014 - December 31, 2021

Handled customer support, telesales, administration, and CRM systems. Worked in leadership roles including Team Leader and Account Manager across sectors such as tech support, financial services, and education.