Available to hire
I am a results-driven business consultant specializing in Digital Transformation, Automations, and CRM integrations (Salesforce). I love turning complex processes into streamlined workflows and measurable results, collaborating with cross-functional teams to deliver practical solutions across multiple industries.
Beyond delivery, I focus on knowledge sharing and continuous improvement, maintaining thorough documentation and training materials, and driving data-driven decision making. I speak English and French fluently, Bulgarian is native, and I enjoy thriving in multicultural settings.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Language
English
Fluent
French
Fluent
Bulgarian
Fluent
Russian
Advanced
Work Experience
Senior Digital Automation Specialist at Philip Morris International
October 1, 2024 - PresentSupports the management and optimization of omnichannel audience segmentation, product catalogs, consumer programs, and journeys using CRM, workflow platforms, and other digital systems. Maintains and continuously improves digital platforms and tools to enhance functionality, performance, and user experience. Partners with IT and Tech teams to define system requirements and deliver projects and feature enhancements. Collaborates cross-functionally to drive digital automation initiatives and enhance consumer experience. Develops and maintains documentation for digital systems to improve knowledge sharing and drive continuous improvement. Ensures timely reporting on digital system performance and usage to support data-driven decisions.
Consultant - CRM Solutions at Deloitte CE Technology Strategy and Transformation
June 1, 2022 - October 1, 2024Guides clients along the implementation lifecycle from strategy and design to deployment and optimization. Helps customers achieve impact and value from their investments in enterprise-wide systems and CRM solutions. Supports the Project Managers on delivery of designated engagements and oversees the implementation of the agreed deliverables.
Freelance Salesforce Consultant/Administrator at Remote
October 1, 2021 - May 1, 2022Worked on various international projects including different tasks and functionalities in Salesforce CRM System. On a global project with an automotive dealership from Asia, simplifying and organizing the ordering of cars to the main manufacturer: developing functionality for the sales manager to select details and customization requested, and creating detailed reports enabling insights by sales manager, car type, and equipment.
Business Consultant (Salesforce CRM) at NEXT CONSULT JSC
September 1, 2019 - October 1, 2021Conducted analysis and measured business KPIs; analyzed business requirements and developed detailed system solutions, improving business processes across multiple functional areas. Worked on design, evaluation, modification, testing, and implementation of Salesforce products for multinational customers. Completed sales forecasts, delivered Salesforce trainings, analyzed sales data, and provided actionable insights. Improved existing Salesforce platforms and produced professional presentations, graphs, and tables.
Education
Bachelor of Business Administration (BBA) at ESSEC Business School
January 11, 2030 - February 1, 2019Qualifications
Salesforce Certified Administrator
January 11, 2030 - January 3, 2026Certified Marketing Cloud Email Specialist
January 11, 2030 - January 3, 2026Certified Python Developer
January 11, 2030 - January 3, 2026Industry Experience
Software & Internet, Professional Services, Retail
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
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