Delivered live news commentary and analysis, ensuring accuracy, clarity, and audience engagement. Conducted interviews with guests and experts on current events and political issues. Adapted quickly to developing news situations while maintaining journalistic integrity. Collaborated with production teams to ensure high broadcast quality. Also worked as a radio voice talent, recording commercials, branded content, and IVR messages for multiple companies, with a focus on clarity, professionalism, and audience engagement.

Customer Service Specialist at ONEX LLC

January 1, 2022 - January 1, 2023

Provided high-quality customer support across multiple communication channels. Resolved customer inquiries efficiently, maintaining a positive and professional tone. Analyzed client needs and offered tailored solutions to improve satisfaction and retention. Maintained detailed records and used feedback to enhance service quality. Worked closely with cross-functional teams to optimize customer experience.

Receptionist & Cashier at Soldier's Home Rehabilitation Center

March 1, 2022 - October 31, 2022

Served as the first point of contact for visitors and patients. Managed front desk operations, scheduling, and visitor coordination. Handled financial transactions accurately as a cashier. Maintained confidentiality and professionalism in sensitive situations.