Technical Support at Circles Bulgaria

Provided technical support in information technology, resolved tickets in Jira, mainly Linux administration, monitored database processes, Graylog, Confluence, Docker and Workday; created documentation on tickets for visibility and future knowledge; participated in cross-team meetings; authored procedures and knowledge base entries.

Technical Engineer at PROS

Ticket handling and resolution via Jira; tickets created from clients or internally; varied difficulty levels; worked primarily on Linux, database monitoring, Graylog, Confluence, Docker and Workday; extracted data from Oracle Database and SQL Management Studio; collaborated with international and local teams; prepared documentation for tickets and knowledge sharing.

Data Analyst at NielsenIQ

Designed and analyzed data for business insights; supported data-driven decision making; worked with data extraction and cleaning; collaborated with cross-functional teams.

Shift Lead at Xanterra

Shift lead overseeing operations in the USA (Wyoming); coordinated tasks, managed staff and ensured service standards; liaised with teams across locations.