Available to hire
I’m a friendly, empathetic, and highly adaptable professional with over 9 years of experience across customer service, finance, administration, and technical support. I excel in fast-paced environments and pride myself on accuracy, clear communication, and strong problem-solving abilities. I’m passionate about contributing to a high-performing team and delivering consistently reliable results.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Work Experience
Finance Administrator at The Care and Support Group
February 1, 2025 - May 31, 2025Issued sales and processed purchase invoices; Reconciled supplier payments and maintained accurate financial records; Handled internal and external finance queries; Supported the Finance Director with daily administrative tasks; Improved filing systems for audit compliance; Managed general admin tasks: filing, scanning, shredding, draft letters.
Guest Experience & Sales Representative at Next Level Racing & Paganian Imports
January 1, 2023 - December 31, 2024Delivered front-line customer service and café support; managed CRM interactions; maintained product knowledge and supported clients across 54 countries; consistently achieved top KPIs in email/live chat; provided technical support and product advice.
Customer Service Representative at ATMS (New Zealand)
January 1, 2022 - December 31, 2023Solely managed customer service for 11 countries; used Zendesk CRM to maintain confidential client data; updated web content using basic HTML and graphic tools.
Optical Assistant at Specsavers (NZ)
January 1, 2020 - December 31, 2021Supported patients with appointments and clinical procedures; operated specialist equipment (OCT, Nidex Tonoref); handled administrative duties and used Genesys CRM to manage communications.
Retail & Customer Service Roles at New World (NZ)
January 1, 2015 - December 31, 2016Operated tills, stocked shelves, and maintained hygiene standards; supported multi-department operations including Deli & Liquor.
Retail & Customer Service Roles at Community Store (NZ)
January 1, 2016 - December 31, 2018Supported retail operations across departments with focus on customer service and stock management.
Animal Care Assistant at SPCA Dunedin Centre
July 1, 2019 - PresentProvided daily care, feeding, and medication to animals; maintained a clean and safe environment.
Customer Service Assistant / Café Support at Clip 'N Climb Metro Centre
October 1, 2024 - February 1, 2025Delivered front-line customer service and café support; Ensured equipment safety and performed climbing rescues; Maintained cleanliness and upheld food safety standards.
Customer Experience & Sales Representative at Next Level Racing & Pagnian Imports
January 1, 2023 - January 1, 2024Provided customer support to clients across 54 countries; Used Freshdesk, Freshchat, and Tidio to manage CRM interactions; Consistently achieved top KPIs in email and live chat; Delivered technical support and product advice.
Teacher at Just Swim (NZ)
January 1, 2021 - January 1, 2021Delivered tailored lessons for children; Developed lesson plans and communicated progress to parents.
Key Holder & Store Associate at Fear Factory (NZ)
January 1, 2022 - January 1, 2022Oversaw store operations, merchandising, and guest experience; Applied special effects makeup and led team on shift.
Retail & Customer Service at New World (NZ)
January 1, 2015 - January 1, 2016Retail and customer service across multiple departments.
Community Store Assistant at Community Store (NZ)
January 1, 2016 - January 1, 2018Customer service and daily store operations.
Animal Care Assistant at SPCA Dunedin Centre (NZ)
July 1, 2019 - July 1, 2019Provided daily care, feeding, and medicines to animals; Maintained clean and safe animal environments.
Customer Service Assistant at Clip N Climb Metro Centre
October 1, 2024 - February 1, 2025Delivered front-line customer service and cafe support; ensured equipment safety; performed cleaning duties and upheld food safety standards.
Guest Experience & Sales Representative at Next Level Racing & Pagnian Imports (Australia)
January 1, 2023 - January 1, 2024Provided customer support across 54 countries; used Freshdesk, Freshchat, and Tidio to manage CRM interactions; consistently achieved top KPIs in email/live chat; delivered technical support and product advice.
Key Holder & Store Actor at Fear Factory (NZ)
January 1, 2022 - January 1, 2022Oversaw store operations, merchandising, and guest experience; applied special effects makeup and led team on shift.
Retail & Customer Service at Community Store (NZ)
January 1, 2016 - January 1, 2018Operated tills, stocked shelves, maintained cleanliness and hygiene standards.
Customer Service Assistant at Clip 'N Climb Metro centre
October 1, 2024 - February 1, 2025Delivered front-line customer service and cafe support; Ensured equipment safety and performed climbing rescues; Maintained cleanliness and upheld food safety standards
Key Holder & Stockroom Operator at Fear Factory (NZ)
January 1, 2022 - December 31, 2022Over saw store operations, merchandising, and guest experience; applied special effects makeup and led team on shift
Swim Teacher at Just Swim (NZ)
January 1, 2021 - December 31, 2021Delivered tailored swimming lessons for children aged 3 months and up; developed lesson plans and communicated progress to parents.
Key Holder & Stage Actor at Fear Factory (NZ)
January 1, 2022 - December 31, 2022Oversaw store operations, merchandising, and guest experience; applied special effects makeup for performances and led shift teams.
Community Store at Community Store (NZ)
January 1, 2016 - December 31, 2018Supported store operations across departments including Deli and Liquor; assisted with daily tasks and customer service.
Dog & Animal Care Assistant at SPCA Dunedin Centre (NZ)
July 1, 2019 - PresentProvided daily care, feeding, and medication to animals; maintained clean and safe animal environment.
Education
Qualifications
Award in Underage Sales Prevention
January 11, 2030 - January 3, 2026Disability Confidence Training
January 11, 2030 - January 3, 2026Safeguarding Children
January 11, 2030 - January 3, 2026Secondary Education (Maths & English)
January 11, 2030 - January 3, 2026Award in Underage Sales Prevention
January 11, 2030 - January 3, 2026Disability Confidence Training
January 11, 2030 - January 3, 2026Safeguarding Children
January 11, 2030 - January 3, 2026Award in Underage Sales Prevention
January 11, 2030 - January 3, 2026Disability Confidence Training
January 11, 2030 - January 3, 2026Safeguarding Children
January 11, 2030 - January 3, 2026Secondary Education (Maths & English)
January 11, 2030 - January 3, 2026Disability Confidence Training
January 11, 2030 - January 3, 2026Safeguarding Children
January 11, 2030 - January 3, 2026Award in Underage Sales Prevention
January 11, 2030 - January 3, 2026Award in Underage Sales Prevention
January 11, 2030 - January 27, 2026Disability Confidence Training
January 11, 2030 - January 27, 2026Safeguarding Children
January 11, 2030 - January 27, 2026Secondary Education (Maths & English)
January 11, 2030 - January 27, 2026Award in Underage Sales Prevention
January 11, 2030 - January 27, 2026Disability Confidence Training
January 11, 2030 - January 27, 2026Safeguarding Children
January 11, 2030 - January 27, 2026Secondary Education (Maths & English)
January 11, 2030 - January 27, 2026Secondary Education (Maths & English)
January 11, 2030 - January 27, 2026Award in Underage Sales Prevention
January 11, 2030 - January 27, 2026Disability Confidence Training
January 11, 2030 - January 27, 2026Safe Guarding Children
January 11, 2030 - January 27, 2026Secondary Education (Maths & English)
January 11, 2030 - January 27, 2026Award in Underage Sales Prevention
January 11, 2030 - January 27, 2026Disability Confidence Training
January 11, 2030 - January 27, 2026Safeguarding Children
January 11, 2030 - January 27, 2026Industry Experience
Retail, Professional Services, Healthcare, Education, Other, Consumer Goods, Non-Profit Organization, Financial Services
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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