Available to hire
I have extensive experience in customer technical support and system design, particularly within the telecommunications sector. My journey began in the software engineering field, eventually leading me to specialize in interoperability and product specifications. I’m passionate about technology and dedicated to providing effective solutions for customer needs.
Work Experience
Customer Technical Support at VanƟva Broadband & Video
September 1, 2022 - February 1, 2024Responsible for system design and configuration for home gateway interoperability and the development of product specifications. Engaged with customers to resolve technical issues.
Customer Technical Support at Technicolor Connected Home
February 1, 2010 - September 1, 2022Managed system design, product specifications, test plan development, and customer liaison for technical issues.
Customer Technical Support at Thomson Telecom
January 1, 2004 - February 1, 2010Performed system design and configuration, developed product specifications, and liaised with customers regarding technical issues.
Senior Software Engineer at Atlinks Australia
January 1, 2000 - January 1, 2004Conducted system design and configuration for interoperability, developed product specifications, and liaised with customers.
Senior Software Engineer at Alcatel Australia
September 1, 1996 - January 1, 2000Managed a team of software analysts and planned telephone software development.
Software Analyst at Alcatel Australia
April 1, 1990 - September 1, 1996Focused on telephone and ISDN software development, including test method development.
System Analyst at Bimsa IT Services and IT Consulting
January 1, 1988 - January 1, 1990Designed and developed bank branch automation software.
Test Engineer at Nortel Netas
January 1, 1984 - January 1, 1988Developed production test software for PABXs.
Education
Master of Science at Istanbul Technical University
January 1, 1983 - January 1, 1985Bachelor of Science at Istanbul Technical University
January 1, 1979 - January 1, 1983Qualifications
Machine Learning with Python
January 1, 2026 - January 4, 2026Introduction to Artificial Intelligence
January 1, 2025 - January 4, 2026Introduction to Quantum Computing
January 1, 2025 - January 4, 2026Python for Data Science
January 1, 2025 - January 4, 2026Data Analysis with Python
January 1, 2025 - January 4, 2026Industry Experience
Telecommunications, Software & Internet
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