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Hi, I'm Valentin Dinev, a Bulgarian professional with BA (Hons) in Esports Management and a Catering Service Specialist Level 3 qualification. I am dedicated, organized, and a proactive communicator who thrives in team environments and takes initiative to learn new skills. I have recent experience in customer service, GDPR-related data handling, and resolving inquiries in high-pressure situations. I enjoy mentoring peers, optimizing processes, and delivering thoughtful, client-focused results.…Hi, I'm Valentin Dinev, a Bulgarian professional with BA (Hons) in Esports Management and a Catering Service Specialist Level 3 qualification. I am dedicated, organized, and a proactive communicator who thrives in team environments and takes initiative to learn new skills. I have recent experience in customer service, GDPR-related data handling, and resolving inquiries in high-pressure situations. I enjoy mentoring peers, optimizing processes, and delivering thoughtful, client-focused results.

Valentin Dinev

Content Creator, Content Producer, Data Analyst, +2

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Hi, I'm Valentin Dinev, a Bulgarian professional with BA (Hons) in Esports Management and a Catering Service Specialist Level 3 qualification. I am dedicated, organized, and a proactive communicator who thrives in team environments and takes initiative to learn new skills. I have recent experience in customer service, GDPR-related data handling, and resolving inquiries in high-pressure situations. I enjoy mentoring peers, optimizing processes, and delivering thoughtful, client-focused results.…Hi, I'm Valentin Dinev, a Bulgarian professional with BA (Hons) in Esports Management and a Catering Service Specialist Level 3 qualification. I am dedicated, organized, and a proactive communicator who thrives in team environments and takes initiative to learn new skills. I have recent experience in customer service, GDPR-related data handling, and resolving inquiries in high-pressure situations. I enjoy mentoring peers, optimizing processes, and delivering thoughtful, client-focused results.

Available to hire

Hi, I’m Valentin Dinev, a Bulgarian professional with BA (Hons) in Esports Management and a Catering Service Specialist Level 3 qualification. I am dedicated, organized, and a proactive communicator who thrives in team environments and takes initiative to learn new skills.

I have recent experience in customer service, GDPR-related data handling, and resolving inquiries in high-pressure situations. I enjoy mentoring peers, optimizing processes, and delivering thoughtful, client-focused results.

Skills

Leadership

Experience Level

Leadership

Expert

Language

English

Fluent

Bulgarian

Fluent

Russian

Beginner

Work Experience

Customer Response Specialist at N/A

April 1, 2024 - November 30, 2024

Prioritized cases in real-time based on existing definitions to ensure timely resolution; managed crisis scenarios such as service interruptions and urgent production bugs; mentored Tier 1 team members and conducted coaching sessions.

Customer Experience Associate at N/A

May 1, 2021 - February 28, 2023

Resolving a broad spectrum of inquiries including DeFi Wallet & Exchange issues; locating missing transactions on the blockchain; handling initial verification (KYC) and processing verification documents; monitoring for potentially fraudulent payment transactions (AML); assisting with card payments including missing transactions, double-charges, refunds, rebates and error codes.