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I am Muhammad Aiman bin Johari, a customer-focused professional with over four years of experience in customer service across the UK, Singapore, and Malaysia. I currently serve as a Customer Support Advocate and have a proven track record of delivering world-class service, handling inquiries via calls, emails, and live chat, and driving positive customer experiences. I am excited about opportunities to contribute to a company that values innovative, customer-centric solutions.…I am Muhammad Aiman bin Johari, a customer-focused professional with over four years of experience in customer service across the UK, Singapore, and Malaysia. I currently serve as a Customer Support Advocate and have a proven track record of delivering world-class service, handling inquiries via calls, emails, and live chat, and driving positive customer experiences. I am excited about opportunities to contribute to a company that values innovative, customer-centric solutions.

Muhammad Aiman bin Johari

Actress, Voiceover Artist, Presenter, +2

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I am Muhammad Aiman bin Johari, a customer-focused professional with over four years of experience in customer service across the UK, Singapore, and Malaysia. I currently serve as a Customer Support Advocate and have a proven track record of delivering world-class service, handling inquiries via calls, emails, and live chat, and driving positive customer experiences. I am excited about opportunities to contribute to a company that values innovative, customer-centric solutions.…I am Muhammad Aiman bin Johari, a customer-focused professional with over four years of experience in customer service across the UK, Singapore, and Malaysia. I currently serve as a Customer Support Advocate and have a proven track record of delivering world-class service, handling inquiries via calls, emails, and live chat, and driving positive customer experiences. I am excited about opportunities to contribute to a company that values innovative, customer-centric solutions.

Available to hire

I am Muhammad Aiman bin Johari, a customer-focused professional with over four years of experience in customer service across the UK, Singapore, and Malaysia. I currently serve as a Customer Support Advocate and have a proven track record of delivering world-class service, handling inquiries via calls, emails, and live chat, and driving positive customer experiences. I am excited about opportunities to contribute to a company that values innovative, customer-centric solutions.

Skills

Microsoft Office

CRM

Copywriting

Experience Level

Microsoft Office

Expert

CRM

Expert

Copywriting

Expert

Language

English

Advanced

Malay

Advanced

Work Experience

Customer Support Advocate

January 1, 2024 - Present

Delivered world-class customer service across multiple channels (calls, emails, live chat); supported onboarding and troubleshooting; coordinated with cross-functional teams to improve customer experiences; managed high-volume interactions with a focus on accuracy and timeliness.

Service Executive, Revenue Team at American Express Kuala Lumpur

December 1, 2021 - May 1, 2022

Handled customer care for SG Market, onboarding customers, resolving queries, and escalating complex issues to AML, Finance, and Tech teams to drive process improvements and enhance user experience.