Available to hire
I’m Mircea Serbanescu, a customer-focused professional with a background in economics and tourism management, currently thriving in technical support and service roles across hospitality, travel, and finance sectors. I enjoy solving problems, learning quickly, and collaborating with teams to improve processes and deliver excellent service.
I bring strong communication skills, adaptability, and the ability to work under pressure and tight schedules. My experience spans airport operations, global customer service, and tech-enabled support, all aimed at ensuring smooth operations and positive user experiences.
Experience Level
Language
Italian
Fluent
Romanian, Moldavian, Moldovan
Fluent
English
Fluent
Spanish; Castilian
Fluent
French
Advanced
Portuguese
Advanced
Work Experience
Technical Support System Analyst at IQVIA Global Contact Centre
December 1, 2024 - PresentProviding technical support to hospitals, clinics and HCPs using IQVIA data collection software and platforms.
R&D Team – EDC Support - Technical Support System Analyst at IQVIA Global Contact Centre
December 1, 2024 - PresentProviding technical support to Hospitals, Clinics and HCP using IQVIA data collection software and platforms. Handles inquiries, troubleshoots data collection tools, and ensures successful data capture. Works in a multilingual, cross-functional environment in Lisbon.
Customer Service at Teleperformance/Citibank
February 1, 2022 - November 1, 2024Responsible for Citibank commercial card users and program administrators; supported partner companies' technical needs. Tasks included balance and billing, fraud analyses and investigation, and account maintenance. Languages used for customer support included English, Italian, and Spanish.
Technical Support at Teleperformance/Citibank
February 1, 2022 - November 1, 2024Responsible for Citibank commercial card users and program administrators representing partner companies’ technical support. Tasks include balance and billing, fraud analyses and investigation, and account maintenance. Supported customers in English, Italian, and Spanish.
Sales Attendant at Decathlon
June 1, 2021 - December 1, 2021Ran department operations including sales assistance, stock orders and inventory, and exhibition space set-up.
Sales Attendant / Stock Orders & Inventory / Exhibition Space Set-Up at Decathlon
June 1, 2021 - December 1, 2021Ran department operations including sales support, stock orders and inventory management, and exhibition space setup.
Customer Service & Parcel Delivery at Amazon Logistics
June 1, 2020 - December 1, 2020Provided customer service and parcel delivery support.
Airport Agent at British Airways
June 1, 2019 - December 1, 2019Ground operations team member; check-in and boarding duties; ticket counter; assisted passengers with connections; Lost and Found.
Ground Operations Team Member at British Airways (Heathrow Airport T5)
June 1, 2019 - December 1, 2019Ground operations responsibilities including check-in and boarding duties, ticket counter, assisting passengers with connections, and lost and found support.
Airport Agent at Aviapartner Handling
May 1, 2014 - November 1, 2018Ground handling operations agent; check-in/boarding lead agent; ticket counter representative; Lost and Found; pricing and reservation cargo services; shadowing and mentoring new agents; airline representative and ground operation supervisor; profiling passengers and documents check.
Ground Handling Operations Agent at Aviapartner Handling
May 1, 2014 - November 1, 2018Check-in and boarding lead agent, ticket counter representative, lost and found, pricing and reservation cargo services, shadowing and mentoring new agents, and supervising ground operations.
Education
Bachelor Degree in Economics and Tourism Management at Università Ca Foscari of Venice
January 1, 2009 - January 1, 2013Bachelor Degree in Economics and Tourism Management at Università Ca Foscari of Venice
January 1, 2009 - January 1, 2013Qualifications
Amadeus reservation system
January 11, 2030 - January 4, 2026Dedicated reservation and flight management software (EasyJet, Turkish Airlines, Iberia, British Airways, United Airlines, American Airlines)
January 11, 2030 - January 4, 2026Amadeus reservation system and related flight management software certification
January 11, 2030 - January 23, 2026Industry Experience
Travel & Hospitality, Transportation & Logistics, Professional Services, Healthcare, Media & Entertainment, Retail, Financial Services
Experience Level
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