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Business and Data Analyst with over 10 years of experience delivering business analysis, systems analysis, process improvement, application support, and data-driven solutions across insurance, financial services, healthcare, shipping, hospitality, and technology. Currently completing a Master of Data Analytics in Australia, with strong expertise in stakeholder engagement, requirements elicitation, process mapping, UAT, SQL, Power BI, Python, and analytics storytelling. Passionate about improving organizational processes through technology, data, and collaboration. Experienced in end-to-end discovery to delivery support: gap analysis, business process mapping, vendor assessment, executive dashboarding, and cross-functional coordination with development, QA, and operational teams.…Business and Data Analyst with over 10 years of experience delivering business analysis, systems analysis, process improvement, application support, and data-driven solutions across insurance, financial services, healthcare, shipping, hospitality, and technology. Currently completing a Master of Data Analytics in Australia, with strong expertise in stakeholder engagement, requirements elicitation, process mapping, UAT, SQL, Power BI, Python, and analytics storytelling. Passionate about improving organizational processes through technology, data, and collaboration. Experienced in end-to-end discovery to delivery support: gap analysis, business process mapping, vendor assessment, executive dashboarding, and cross-functional coordination with development, QA, and operational teams.

Sheila Marie P. Balisnomo

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Business and Data Analyst with over 10 years of experience delivering business analysis, systems analysis, process improvement, application support, and data-driven solutions across insurance, financial services, healthcare, shipping, hospitality, and technology. Currently completing a Master of Data Analytics in Australia, with strong expertise in stakeholder engagement, requirements elicitation, process mapping, UAT, SQL, Power BI, Python, and analytics storytelling. Passionate about improving organizational processes through technology, data, and collaboration. Experienced in end-to-end discovery to delivery support: gap analysis, business process mapping, vendor assessment, executive dashboarding, and cross-functional coordination with development, QA, and operational teams.…Business and Data Analyst with over 10 years of experience delivering business analysis, systems analysis, process improvement, application support, and data-driven solutions across insurance, financial services, healthcare, shipping, hospitality, and technology. Currently completing a Master of Data Analytics in Australia, with strong expertise in stakeholder engagement, requirements elicitation, process mapping, UAT, SQL, Power BI, Python, and analytics storytelling. Passionate about improving organizational processes through technology, data, and collaboration. Experienced in end-to-end discovery to delivery support: gap analysis, business process mapping, vendor assessment, executive dashboarding, and cross-functional coordination with development, QA, and operational teams.

Available to hire

Business and Data Analyst with over 10 years of experience delivering business analysis, systems analysis, process improvement, application support, and data-driven solutions across insurance, financial services, healthcare, shipping, hospitality, and technology. Currently completing a Master of Data Analytics in Australia, with strong expertise in stakeholder engagement, requirements elicitation, process mapping, UAT, SQL, Power BI, Python, and analytics storytelling.

Passionate about improving organizational processes through technology, data, and collaboration. Experienced in end-to-end discovery to delivery support: gap analysis, business process mapping, vendor assessment, executive dashboarding, and cross-functional coordination with development, QA, and operational teams.

Skills

Experience Level

Expert

Expert

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Work Experience

Admin Assistant / Accounts Support at Pest Express

March 1, 2026 - Present

Reconciled invoices with bank statements and remittance records to ensure accurate payment tracking. Prepared and issued invoices for confirmed pest control services, monitored outstanding and paid invoices, and resolved discrepancies. Maintained invoice records and supported basic accounts administration, including calendar review to ensure bookings aligned with invoicing and service delivery.

Senior Business Analyst (AXA International Market) at AXA International Market (via TATA Consultancy Services)

May 1, 2023 - November 30, 2024

Elicited and documented business, functional, and non-functional requirements for digital transformation initiatives. Conducted gap analyses to align proposed solutions with business objectives, facilitated workshops and stakeholder interviews, and supported UAT planning/execution by triaging defects and managing enhancement requests. Collaborated with development and QA teams to ensure requirements aligned with technical delivery.

Data Reporting Analyst (AXA Asian Market Services) at AXA Asian Market Services (via TATA Consultancy Services)

May 1, 2023 - November 30, 2024

Designed and maintained executive Power BI dashboards consolidating KPI reporting across regional business units. Extracted and transformed data using SQL for performance trend analysis and reporting. Coordinated cross-functional stakeholder meetings and managed reporting calendars to improve visibility for senior stakeholders.

Business Analyst / Demand Manager at TATA Consultancy Services

May 1, 2023 - November 30, 2024

Demand and business analysis support for AXA initiatives, including executive reporting and requirements gathering. Coordinated cross-functional meetings, prepared decks, managed internal reporting calendars, performed requirements elicitation and documentation for digital transformation efforts, supported UAT planning/execution, triaged defects, and managed enhancement requests in alignment with business goals.

Senior Business Analyst at Strata Results

August 1, 2021 - May 31, 2023

Audited and validated Confluence documentation for blockchain-based financial systems to ensure consistency across operational and development artifacts. Led process discovery workshops in healthcare workflows, producing as-is/to-be process maps and recommendation registers. Delivered end-to-end business analysis for hospitality and gaming projects, authored BRDs and functional specifications, coordinated testing and change requests, and supported infrastructure planning via volume forecasting and capacity alignment.

Business Analyst at SPI Global (now Straive)

January 1, 2018 - July 31, 2021

Gathered, analyzed, and documented requirements for content transformation and data enrichment workflows. Conducted end-to-end process analysis across editorial, production, and metadata teams and recommended automation opportunities. Authored BRDs and functional specifications, participated in UAT by defining test cases and validating outcomes, monitored post-deployment issues, and coordinated resolution with IT and vendor teams. Maintained documentation repositories and ensured compliance with internal/client standards.

Technical Writer at Metrobank Technology Inc. (MBTC Software Laboratories)

March 1, 2017 - July 31, 2017

Collaborated with developers, QA analysts, and project managers to gather technical specifications and write clear user-friendly documentation. Authored and maintained system manuals, user guides, release notes, and installation procedures for banking applications with emphasis on clarity and regulatory compliance. Participated in functional/integration testing to ensure documentation matched actual system behavior and supported audit/compliance documentation needs.

Technical Writer / Business Analyst at EstanSaaS Inc.

January 1, 2016 - March 31, 2017

Gathered and analyzed business application requirements via stakeholder interviews, legacy system review, and Agile sprint planning. Authored Software Requirement Specifications (SRS), user guides, release notes, and API documentation for both technical teams and end-users. Created process flows, wireframes, and data models; collaborated with developers/QA/product managers; updated documentation across sprints; supported UAT by reviewing test cases and validating requirements against delivered features; maintained version control in Confluence/Git.

Command Center Agent at Marina Bay Sands Pte Ltd.

April 1, 2010 - September 30, 2015

Managed seasonal command center operations and coordinated real-time issue resolution across concierge, F&B, and IT. Maintained operational logs, escalated incidents, and ensured SLA compliance during high-volume campaigns. Supported incident tracking and documentation to improve coordination across departments.

Application Support Analyst (Level 2) at Maersk Global Service Centres Philippines Ltd.

January 1, 2009 - April 30, 2010

Led training and documentation for GCSS/MLIS invoicing systems and delivered second-line support via email for escalated global business system issues. Investigated errors and data discrepancies using structured troubleshooting and historical case analysis; coordinated with global IT and application owners to resolve incidents. Documented known issues/root causes/resolution steps to reduce repeat escalations, tracked SLA compliance, and supported testing/validation for releases and patches.

Application Support Analyst (Level 1) at Maersk Global Service Centres Philippines Ltd.

January 1, 2006 - January 31, 2009

Provided first-line support via chat/email for Maersk Line global business systems including GCSS/MLIS. Followed documented procedures to resolve common user issues, logged incidents/service requests in ticketing systems, monitored queues to meet SLA, and escalated complex cases to Level 2. Documented recurring issues for root-cause analysis and process improvement support.

IT Service Desk Analyst at Tri-Isys Internet

May 1, 2005 - October 31, 2005

Delivered first-level technical support via inbound calls for internet connectivity issues including dial-up, DSL, and LAN setups. Used call center systems to retrieve customer records, log issues, and update service history. Guided users through step-by-step troubleshooting (modem/router configuration, IP settings, basic software setup), escalated unresolved issues to Tier 2/field technicians, and supported SLA compliance through queue and resolution management.