Available to hire
I have experience in research and moderation of social media platforms such as Facebook and TikTok. I am also good at presenting clear conclusions from research.
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
Polish
Fluent
Dutch
Intermediate
Work Experience
Customer Service Associate (Tier 3) at Expedia
December 1, 2022 - March 1, 2023Resolved client escalations, providing solutions and maintaining service quality.
Risk and Investment Specialist at TikTok
February 1, 2021 - August 1, 2022Controlled ad campaigns according to policy, identified potential fraud and risk, cooperating with sales team.
Customer Service at Facebook Project, Teleperformance
September 1, 2019 - September 2, 2020Took care of VIP clients and solved issues, achieving the highest CSAT in the team.
Content Moderator at Teleperformance (Facebook Project)
October 1, 2018 - August 1, 2019Controlled ads campaigns content according to Facebook policies; achieved high productivity and accuracy.
Content Moderator at Aroni Company
December 1, 2017 - June 1, 2018Responsible for moderation of the company website.
Copywriter at Design PR
June 1, 2016 - December 1, 2016Wrote articles for portals and social media.
Project Coordinator at Instameet
September 1, 2015 - October 1, 2015Organizing event for Kraków Airport.
Export Client Relations at Janmar
December 1, 2012 - December 1, 2014Responsible for contacts with export clients and representing the company at various events.
Content Moderator at Facebook Project, Teleperformance
October 1, 2018 - August 31, 2019Monitoring and moderation of Facebook advertising campaigns.
Content Moderator at Aroni
December 1, 2017 - June 30, 2018Managing content for ecommerce website.
Copywriter at PR agency Design PR
June 1, 2016 - December 31, 2017Writing industry articles for clients.
Project Coordinator at Instameetu, Kraków Airport
September 1, 2015 - October 31, 2015Idea and coordination of Instameet event; large promotional event; promoted Instagram Meet as a marketing tool.
Asystentka ds. marketingu at Janmar
December 1, 2012 - December 31, 2014Acquisition of new clients, marketing, representing the company at events and industry meetings.
Copywriter at Pr agency Design Pr, Kraków
June 1, 2016 - December 1, 2016Wrote articles for portals and social media.
Project Coordinator (Instameet) at Kraków Airport
September 1, 2015 - October 1, 2015Organized Instameet events for Kraków Airport.
Export Coordinator at Janmar
December 1, 2012 - December 1, 2014Maintained contacts with export clients and represented the company at various events.
Education
New Public Relations (Postgraduate) at Tischner European University, Kraków
January 1, 2014 - January 1, 2015Sociology at University of Toruń
January 1, 2001 - January 1, 2006New Public Relations at Wyższa Szkoła Europejska, Kraków
January 1, 2014 - December 31, 2015Sociology at UMK, Toruń
January 1, 2001 - December 31, 2006New Public Relations at Tischner European University, Cracow
January 1, 2014 - January 1, 2015Sociology at University of Toruń
January 1, 2001 - January 1, 2006Qualifications
Digital marketing kurs
January 1, 2023 - December 31, 2023Digital marketing kurs
January 1, 2023 - December 31, 2023New Public Relations
January 1, 2014 - December 31, 2015Sociology
January 1, 2001 - December 31, 2006Industry Experience
Media & Entertainment, Software & Internet, Travel & Hospitality, Professional Services, Education, Retail
Experience Level
Expert
Expert
Intermediate
Intermediate
Intermediate
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