I have experience in research and moderation of social media platforms such as Facebook and TikTok. I am also good at presenting clear conclusions from research.

Dagmara Marcisz

I have experience in research and moderation of social media platforms such as Facebook and TikTok. I am also good at presenting clear conclusions from research.

Available to hire

I have experience in research and moderation of social media platforms such as Facebook and TikTok. I am also good at presenting clear conclusions from research.

Language

English
Fluent
Polish
Fluent
Dutch
Intermediate

Work Experience

Customer Service Associate (Tier 3) at Expedia
December 1, 2022 - March 1, 2023
Resolved client escalations, providing solutions and maintaining service quality.
Risk and Investment Specialist at TikTok
February 1, 2021 - August 1, 2022
Controlled ad campaigns according to policy, identified potential fraud and risk, cooperating with sales team.
Customer Service at Facebook Project, Teleperformance
September 1, 2019 - September 2, 2020
Took care of VIP clients and solved issues, achieving the highest CSAT in the team.
Content Moderator at Teleperformance (Facebook Project)
October 1, 2018 - August 1, 2019
Controlled ads campaigns content according to Facebook policies; achieved high productivity and accuracy.
Content Moderator at Aroni Company
December 1, 2017 - June 1, 2018
Responsible for moderation of the company website.
Copywriter at Design PR
June 1, 2016 - December 1, 2016
Wrote articles for portals and social media.
Project Coordinator at Instameet
September 1, 2015 - October 1, 2015
Organizing event for Kraków Airport.
Export Client Relations at Janmar
December 1, 2012 - December 1, 2014
Responsible for contacts with export clients and representing the company at various events.
Content Moderator at Facebook Project, Teleperformance
October 1, 2018 - August 31, 2019
Monitoring and moderation of Facebook advertising campaigns.
Content Moderator at Aroni
December 1, 2017 - June 30, 2018
Managing content for ecommerce website.
Copywriter at PR agency Design PR
June 1, 2016 - December 31, 2017
Writing industry articles for clients.
Project Coordinator at Instameetu, Kraków Airport
September 1, 2015 - October 31, 2015
Idea and coordination of Instameet event; large promotional event; promoted Instagram Meet as a marketing tool.
Asystentka ds. marketingu at Janmar
December 1, 2012 - December 31, 2014
Acquisition of new clients, marketing, representing the company at events and industry meetings.
Copywriter at Pr agency Design Pr, Kraków
June 1, 2016 - December 1, 2016
Wrote articles for portals and social media.
Project Coordinator (Instameet) at Kraków Airport
September 1, 2015 - October 1, 2015
Organized Instameet events for Kraków Airport.
Export Coordinator at Janmar
December 1, 2012 - December 1, 2014
Maintained contacts with export clients and represented the company at various events.

Education

New Public Relations (Postgraduate) at Tischner European University, Kraków
January 1, 2014 - January 1, 2015
Sociology at University of Toruń
January 1, 2001 - January 1, 2006
New Public Relations at Wyższa Szkoła Europejska, Kraków
January 1, 2014 - December 31, 2015
Sociology at UMK, Toruń
January 1, 2001 - December 31, 2006
New Public Relations at Tischner European University, Cracow
January 1, 2014 - January 1, 2015
Sociology at University of Toruń
January 1, 2001 - January 1, 2006

Qualifications

Digital marketing kurs
January 1, 2023 - December 31, 2023
Digital marketing kurs
January 1, 2023 - December 31, 2023
New Public Relations
January 1, 2014 - December 31, 2015
Sociology
January 1, 2001 - December 31, 2006

Industry Experience

Media & Entertainment, Software & Internet, Travel & Hospitality, Professional Services, Education, Retail