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Hello, I’m Emerson Torquato. I’m an organized and detail-oriented professional with experience spanning office administration, financial operations, and hospitality. I excel at managing budgets, payroll, billing, and reporting while delivering outstanding client and guest experiences.…

Emerson Torquato

Project Manager, Production Coordinator, Production Manager, +2

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Hello, I’m Emerson Torquato. I’m an organized and detail-oriented professional with experience spanning office administration, financial operations, and hospitality. I excel at managing budgets, payroll, billing, and reporting while delivering outstanding client and guest experiences.…

Available to hire

Hello, I’m Emerson Torquato. I’m an organized and detail-oriented professional with experience spanning office administration, financial operations, and hospitality. I excel at managing budgets, payroll, billing, and reporting while delivering outstanding client and guest experiences.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Hospitality Agent at Sonder Inc.

December 1, 2022 - Present

Delivered exceptional guest experiences through warm, professional check-in/check-out; assisted guests with inquiries, reservations, local recommendations, and issue resolution; coordinated with housekeeping, maintenance, and operations to meet quality standards; managed bookings and payments; maintained guest records; responded promptly to requests and emergencies; contributed to a welcoming environment aligned with Sonder’s brand values.

Customer Service Sales Assistant at O'Briens Wines

September 1, 2018 - May 1, 2019

Delivered excellent customer service and product advice; processed cash and card transactions; ensured compliance with age verification and licensing laws; designed product displays; assisted with stock rotation and inventory; maintained store cleanliness and presentation; supported daily sales goals with offers and recommendations.

Catering Assistant / Housekeeper at The Noel Group

March 1, 2015 - December 1, 2016

Housekeeper at City West Hotel (2015); Catering assistant at The National Maternity Hospital (2016); performed housekeeping duties and supported catering events, contributing to smooth operations and guest satisfaction.

Financial Assistant at La Lampe Iluminação

January 1, 2013 - August 1, 2014

Managed company expenses and prepared cost reports in Excel; scheduled bill payments and processed staff payroll; provided high-quality customer service; coordinated with fabric suppliers for timely deliveries; organized promotional events; developed lighting design projects using AutoCAD.

Sales Representative at Elavon do Brasil

June 1, 2012 - November 1, 2012

Customer service and sales activities; supported client interactions and account management.

Administrative Assistant at Consórcio Remaza

January 1, 2007 - May 1, 2012

Managed circulation of documents between head office and branches; received and processed bid offers; updated and maintained customer billing records; analyzed company bills, scheduled payments; monitored cash; purchased office items and maintained stock; temporarily covered the Financial Analyst’s maternity leave, collaborating with Managers and Directors on financial operations and reporting.