Emerson Torquato
Hello, I’m Emerson Torquato. I’m an organized and detail-oriented professional with experience spanning office administration, financial operations, and hospitality.
About
Hello, I’m Emerson Torquato. I’m an organized and detail-oriented professional with experience spanning office administration, financial operations, and hospitality. I excel at managing budgets, payroll, billing, and reporting while delivering outstanding client and guest experiences.
- 13 years' experience
- Joined January 2026
Languages
- EnglishFluent
Industry experience
- Travel & Hospitality
- Retail
- Consumer Goods
- Professional Services
- Financial Services
Work experience· 6 roles
Delivered exceptional guest experiences through warm, professional check-in/check-out; assisted guests with inquiries, reservations, local recommendations, and issue resolution; coordinated with housekeeping, maintenance, and operations to meet quality standards; managed bookings and payments; maintained guest records; responded promptly to requests and emergencies; contributed to a welcoming environment aligned with Sonder’s brand values.
Delivered excellent customer service and product advice; processed cash and card transactions; ensured compliance with age verification and licensing laws; designed product displays; assisted with stock rotation and inventory; maintained store cleanliness and presentation; supported daily sales goals with offers and recommendations.
Housekeeper at City West Hotel (2015); Catering assistant at The National Maternity Hospital (2016); performed housekeeping duties and supported catering events, contributing to smooth operations and guest satisfaction.
Education
Certifications and awards
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