I am a customer-focused professional with over five years of experience in customer service, front desk operations, and remote administrative support. My background in acting enhances my communication skills, empathy, and confidence both on and off the camera. I am currently seeking a part-time remote role with a flexible schedule in customer support or customer success, aiming to leverage my skills in a dynamic environment. I’m a UGC creator with a background in acting and customer service.
I create natural, relatable videos that help brands connect with their audience and convert.
Comfortable on camera, clear communication, fluent in English and Portuguese.…

LAURA CENTENO

I am a customer-focused professional with over five years of experience in customer service, front desk operations, and remote administrative support. My background in acting enhances my communication skills, empathy, and confidence both on and off the camera. I am currently seeking a part-time remote role with a flexible schedule in customer support or customer success, aiming to leverage my skills in a dynamic environment. I’m a UGC creator with a background in acting and customer service.
I create natural, relatable videos that help brands connect with their audience and convert.
Comfortable on camera, clear communication, fluent in English and Portuguese.…

Available to hire

I am a customer-focused professional with over five years of experience in customer service, front desk operations, and remote administrative support. My background in acting enhances my communication skills, empathy, and confidence both on and off the camera. I am currently seeking a part-time remote role with a flexible schedule in customer support or customer success, aiming to leverage my skills in a dynamic environment.
I’m a UGC creator with a background in acting and customer service.
I create natural, relatable videos that help brands connect with their audience and convert.
Comfortable on camera, clear communication, fluent in English and Portuguese.

See more

Language

English
Fluent
Portuguese
Fluent
Spanish; Castilian
Intermediate

Work Experience

Remote Personal Assistant & Agency Assistant at Actors Agency
January 1, 2025 - Present
Provided remote administrative and personal support to the agency director. Coordinated casting processes and communicated directly with actors. Managed emails, schedules, and day-to-day agency operations. Acted as liaison between actors, clients, and the agency, handling multiple responsibilities independently while working remotely.
Front Desk & Shift Coordinator at Amplify
January 1, 2024 - January 1, 2025
Managed client check-ins and front desk operations. Supported customers by answering questions and resolving concerns. Explained services, classes, and memberships clearly. Assisted with membership and class pack sales, coordinating shifts and ensuring smooth class transitions.
Debt Collector (Account Manager) at Embrace Cx
January 1, 2023 - January 1, 2024
Managed 100+ customer inquiries per week. Achieved 95%+ quality assurance scores. Collected over £30,000 while handling sensitive cases professionally.

Education

BA (Hons) Acting & Performance at Southampton Solent University
January 11, 2030 - January 4, 2026
Performing Arts at Liceu Passos Manuel
January 11, 2030 - January 4, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Media & Entertainment, Professional Services

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