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I am a Global Technology Manager with a track record of delivering major FINTECH projects across global banks. I hold ITIL Foundation and have hands-on experience across the full SDLC, including greenfield programs, transformation, analytics, data science, machine learning and AI. I pride myself on clear communication and strong stakeholder engagement across audiences from engineers to C‑suite. I multi-task across IT operations, DevOps, risk and regulatory compliance, and I enjoy building high-performing teams to drive reliable digital services for customers.…I am a Global Technology Manager with a track record of delivering major FINTECH projects across global banks. I hold ITIL Foundation and have hands-on experience across the full SDLC, including greenfield programs, transformation, analytics, data science, machine learning and AI. I pride myself on clear communication and strong stakeholder engagement across audiences from engineers to C‑suite. I multi-task across IT operations, DevOps, risk and regulatory compliance, and I enjoy building high-performing teams to drive reliable digital services for customers.

Rishi Kumar

Project Manager, Data Scientist, Web Developer, +3

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I am a Global Technology Manager with a track record of delivering major FINTECH projects across global banks. I hold ITIL Foundation and have hands-on experience across the full SDLC, including greenfield programs, transformation, analytics, data science, machine learning and AI. I pride myself on clear communication and strong stakeholder engagement across audiences from engineers to C‑suite. I multi-task across IT operations, DevOps, risk and regulatory compliance, and I enjoy building high-performing teams to drive reliable digital services for customers.…I am a Global Technology Manager with a track record of delivering major FINTECH projects across global banks. I hold ITIL Foundation and have hands-on experience across the full SDLC, including greenfield programs, transformation, analytics, data science, machine learning and AI. I pride myself on clear communication and strong stakeholder engagement across audiences from engineers to C‑suite. I multi-task across IT operations, DevOps, risk and regulatory compliance, and I enjoy building high-performing teams to drive reliable digital services for customers.

Available to hire

I am a Global Technology Manager with a track record of delivering major FINTECH projects across global banks. I hold ITIL Foundation and have hands-on experience across the full SDLC, including greenfield programs, transformation, analytics, data science, machine learning and AI.

I pride myself on clear communication and strong stakeholder engagement across audiences from engineers to C‑suite. I multi-task across IT operations, DevOps, risk and regulatory compliance, and I enjoy building high-performing teams to drive reliable digital services for customers.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

Hindi

Fluent

Panjabi, Punjabi

Fluent

Urdu

Fluent

French

Beginner

Work Experience

Service Delivery Manager & ITSO Digital Private Banking at HSBC

January 1, 2021 - Present

Implemented a new Service Delivery function for HSBC Global Private Banking's Digital Service offering. Acted as interface between HSBC Group's Service Management and the Private Bank's Digital IT DevOps teams. Led an application support function with 33 FTE for 27 digital crown jewel services, coordinating major incidents, environment management, releases, and third-party SAAS/PAAS vendor management and contract renewals. Drove capacity planning, automation initiatives, enhanced monitoring and alerting; led Service Quality Management (SQM) via SIP; partnered with DevOps/SRE to improve monitoring; introduced SonarQube to measure code quality; led vulnerability management and disaster recovery exercises; managed 180+ service releases and service introductions; fostered continuous improvement.

Release & Environments Manager Digital Private Banking (Contract) at HSBC

April 1, 2019 - January 31, 2021

Built a new release and environments function to support end-to-end Digital releases for the WealthView platform. Implemented controls across Dev, SIT and UAT environments to deconflict usage, introduced SonarQube to validate code coverage, and ensured releases were production-ready. Managed patching and vulnerability coordination across environments to meet deadlines and SOX requirements; ensured legacy and new implementations followed design standards; aligned with business requirements and bank technology standards.

Global Head of Application Support & ITSO (Contract) at HSBC

June 1, 2016 - April 30, 2019

Head of global 24x7 application support within RBWM Global Standards IT under the CDD regulatory program. Led the delivery of KYC/AML onboarding tools to understand and onboard customers for regulatory compliance across 120k users in 35 countries. Managed global delivery of Financial Crime Risk services, FATCA, DPA/EU regulatory requirements, and regulatory data standards. Built and managed onshore/offshore agile teams, oversaw governance, risk management, BCM activities, and alignment with bank policies; drove SAFe Agile adoption and implemented governance structures, capacity planning and KPI/SLA reporting.

FX Application Support (AVP) at Nomura Investment Bank

October 1, 2015 - June 30, 2016

Front Office trading application support for FX Venom (Cash) and FX Viper (Options), supporting Riskpad and related risk systems. Responsible for full front-to-back technology, incident/problem/change management, and stakeholder liaison with traders and Middle Office. Included on-trading floor presence, training, and documentation. BCM activities included PATS, DR, and DCR testing with MI reporting to senior leadership.

Trade Capture Application Support (AVP) at Barclays Capital

June 1, 2010 - October 31, 2015

Supported cross-asset Trade Capture platforms (Rates, Credit, CDS, Mortgages, etc.) for a global user base. Managed incident, problem, and change management; supported DFCC regulatory checks; delivered training and BI reporting; ensured smooth embedding of applications across business areas; BCM activities and ServiceNow/MI reporting.

Trade Floor Application Support Analyst at Credit Suisse

August 1, 2007 - June 30, 2010

Supported external vendors and in-house trading applications for front-office Fixed Income Derivatives and Equity traders. Coordinated major incidents, vendor relationships, and change management; supported Market Data (Bloomberg/Reuters) and trading desks; performed UAT, trader training, AD maintenance, and desktop deployments; BCM activities and MI reporting.

Trade Floor Application Support & Helpdesk Manager at Creditex

June 1, 2005 - August 31, 2007

Supported 600+ traders across CDS/credit markets; managed release cycles for Creditex platform and QWIXX project; STP support with T-Zero; dealerboard support; training and documentation; led global rollout to banks and hedge funds; managed helpdesk and active directory; remote user support and OS deployment.

Technical Support Engineer at SOPHOS

April 1, 2004 - June 30, 2005

2nd/3rd line security product support, working with network administrators and corporate customers; vulnerability management and security-related troubleshooting across product lines.