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I’m a multilingual professional with a track record in lead generation, customer support, and sales administration. I excel at collaborating across functions to manage high-volume workflows and deliver service excellence in global corporate environments. I am fluent in English and French, and I leverage Salesforce, Oracle, and cross-functional teamwork to support enterprise sales and customer success teams, stay ahead of market trends, and continuously improve processes.…I’m a multilingual professional with a track record in lead generation, customer support, and sales administration. I excel at collaborating across functions to manage high-volume workflows and deliver service excellence in global corporate environments. I am fluent in English and French, and I leverage Salesforce, Oracle, and cross-functional teamwork to support enterprise sales and customer success teams, stay ahead of market trends, and continuously improve processes.

Celine Font

Content Creator, Copywriter, Marketing Strategist, +2

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I’m a multilingual professional with a track record in lead generation, customer support, and sales administration. I excel at collaborating across functions to manage high-volume workflows and deliver service excellence in global corporate environments. I am fluent in English and French, and I leverage Salesforce, Oracle, and cross-functional teamwork to support enterprise sales and customer success teams, stay ahead of market trends, and continuously improve processes.…I’m a multilingual professional with a track record in lead generation, customer support, and sales administration. I excel at collaborating across functions to manage high-volume workflows and deliver service excellence in global corporate environments. I am fluent in English and French, and I leverage Salesforce, Oracle, and cross-functional teamwork to support enterprise sales and customer success teams, stay ahead of market trends, and continuously improve processes.

Available to hire

I’m a multilingual professional with a track record in lead generation, customer support, and sales administration. I excel at collaborating across functions to manage high-volume workflows and deliver service excellence in global corporate environments.

I am fluent in English and French, and I leverage Salesforce, Oracle, and cross-functional teamwork to support enterprise sales and customer success teams, stay ahead of market trends, and continuously improve processes.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

French

Fluent

English

Fluent

Work Experience

Lead Generation Specialist at Concentrix

September 1, 2017 - Present

Lead generation for PayPal, conducting initial prospect assessments, researching market trends, expanding target lists with tools like ZoomInfo, Sales Navigator, LinkedIn, and RocketReach; maintaining accurate Salesforce records; supporting enterprise sales teams in engaging large merchants. Role noted as ongoing with a recent note about redundancy.

Business Renewals Administrator at Symantec (via Concentrix, Belfast)

January 1, 2017 - July 1, 2017

Managed inbox workflows for up to 100 renewal requests daily; coordinated with a team of 20 agents to distribute tasks and handle escalations; ensured SLA and policy compliance for timely renewals; processed late renewals, discounts, and co-term requests using Oracle and Salesforce; maintained database records for accurate reporting.

Customer Support Advisor at Jawbone (via Concentrix)

April 1, 2015 - December 1, 2016

Provided product and technical support via phone and email; troubleshot product issues and documented case activity; escalated to Level 2/3 when required while maintaining SLA compliance; utilized Salesforce and demonstrated knowledge of Bluetooth technology.

Customer Support Advisor at King (via Concentrix)

April 1, 2013 - January 1, 2015

Provided high-quality email support to skilled gamers; participated in game testing to identify bugs; translated official documentation and templates for French-speaking teams.

Moderator at Microsoft (via Concentrix)

April 1, 2010 - August 1, 2012

Engaged with customers via community forums, providing guidance and technical support; moderated posts, answered queries, and ensured adherence to forum policies; classified threads with correct tagging and managed traffic to maintain an abuse-free environment.

Travel Counselor at Carlson Wagonlit Travel (France)

January 1, 2007 - January 1, 2010

Hotel bookings and travel consulting for domestic and international clients; rotational handling of multiple guests in properties; provided high level of customer service and offered additional services such as billback, parking, meals, and laundry.

Sales Lead Generation Specialist at Concentrix

September 1, 2017 - Present

Lead generation for PayPal; research and expand contact lists; perform needs assessments; maintain Salesforce records; support Enterprise Sales teams; work from home.

Business Renewals Administrator at Symantec (via Concentrix)

January 1, 2017 - July 1, 2017

Managed inbox workflows of up to 100 renewal requests daily; coordinated a team of 20 agents; ensured SLA compliance; processed late renewals, discounts, and co-term requests using Oracle & Salesforce; maintained database records.