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Hi, I’m Amanda U. Onwualu. I am a highly motivated and adaptable B.Tech graduate in Agricultural Technology from the Federal University of Technology, Owerri, eager to start an entry-level role where I can leverage my analytical, communication, and problem-solving skills. I have a proven track record of academic excellence and leadership, and I bring experience from cashier and customer care roles. I am committed to continuous learning and excited to apply my technical knowledge and collaborative mindset to help a reputable organization achieve its objectives.…Hi, I’m Amanda U. Onwualu. I am a highly motivated and adaptable B.Tech graduate in Agricultural Technology from the Federal University of Technology, Owerri, eager to start an entry-level role where I can leverage my analytical, communication, and problem-solving skills. I have a proven track record of academic excellence and leadership, and I bring experience from cashier and customer care roles. I am committed to continuous learning and excited to apply my technical knowledge and collaborative mindset to help a reputable organization achieve its objectives.

ONWUALU AMANDA U.

Voiceover Artist, Video Editor, Photographer, +2

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Hi, I’m Amanda U. Onwualu. I am a highly motivated and adaptable B.Tech graduate in Agricultural Technology from the Federal University of Technology, Owerri, eager to start an entry-level role where I can leverage my analytical, communication, and problem-solving skills. I have a proven track record of academic excellence and leadership, and I bring experience from cashier and customer care roles. I am committed to continuous learning and excited to apply my technical knowledge and collaborative mindset to help a reputable organization achieve its objectives.…Hi, I’m Amanda U. Onwualu. I am a highly motivated and adaptable B.Tech graduate in Agricultural Technology from the Federal University of Technology, Owerri, eager to start an entry-level role where I can leverage my analytical, communication, and problem-solving skills. I have a proven track record of academic excellence and leadership, and I bring experience from cashier and customer care roles. I am committed to continuous learning and excited to apply my technical knowledge and collaborative mindset to help a reputable organization achieve its objectives.

Available to hire

Hi, I’m Amanda U. Onwualu. I am a highly motivated and adaptable B.Tech graduate in Agricultural Technology from the Federal University of Technology, Owerri, eager to start an entry-level role where I can leverage my analytical, communication, and problem-solving skills.

I have a proven track record of academic excellence and leadership, and I bring experience from cashier and customer care roles. I am committed to continuous learning and excited to apply my technical knowledge and collaborative mindset to help a reputable organization achieve its objectives.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

DaVinci Resolve Studio

Intermediate

GIMP

Intermediate

HubSpot

Intermediate

Work Experience

Cashier at Obi Jackson Foundation

January 1, 2023 - January 1, 2024

Transaction Processing: Scan items, process payments (cash, card, checks), give correct change, and issue receipts. Customer Service: Greet customers, answer product/policy questions, assist with locating items, and resolve complaints. Sales & Promotions: Handle coupons, stamps, and cross-sell products or promote new items. Returns & Exchanges: Process refunds and exchanges according to store policy. Checkout Maintenance: Keep the register area clean, organized, and stocked. Reporting: Balance cash drawers and generate sales reports.

Customer Care Agent at Outcess Solution Mutichoice

January 1, 2024 - January 1, 2025

Customer Inquiry Management: Promptly handle inbound and outbound calls, emails, or live chats to answer questions about products, service features, and payment options. Issue Resolution: Troubleshoot technical glitches related to decoders and subscriptions and resolve billing or account complaints. Sales & Retention: Identify opportunities to cross-sell or up-sell value-added services and conduct 'churn calls' to encourage inactive customers to resubscribe. Account Administration: Process orders, manage subscription upgrades/downgrades, and maintain accurate customer records in the CRM database. Feedback Collection: Gather customer insights and escalate recurring issues or complex complaints to senior management or technical departments.

Customer Care Agent at Outcess Solution / Multichoice

January 1, 2024 - December 31, 2025

Customer inquiry management: promptly handled inbound and outbound calls, emails, or live chats to answer questions about products, service features, and payment options. Issue resolution: troubleshooted technical glitches related to decoders and subscriptions and resolved billing or account complaints. Sales & retention: identified opportunities to cross-sell or up-sell value-added services and conducted churn calls to encourage inactive customers to re-subscribe. Account administration: processed orders, managed subscription upgrades/downgrades, and maintained accurate customer records in the CRM database. Feedback collection: gathered customer insights and escalated recurring issues to senior management or technical departments.

Education

Agricultural Technology (B.Tech) at Federal University of Technology Owerri

January 1, 2016 - January 1, 2022

Bachelor of Technology (B.Tech) in Agricultural Technology at Federal University of Technology, Owerri, Imo State

January 1, 2016 - January 1, 2022

National Youth Service Corps (NYSC) at Lagos State

January 1, 2016 - January 1, 2022

Professional Certification in Human Resource Management, Occupational Safety and Health at The International College of Safety and Management Professional, Ikeja, Lagos

January 11, 2030 - January 1, 2025