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Customer-focused operations and business development professional with experience in customer support, logistics coordination, and partnership outreach across international, multilingual environments (English/Chinese). Known for fast, empathetic issue resolution, clear communication with native speakers, and strong relationship-building that strengthens customer experience and delivery outcomes. Skilled in CRM tools, cross-functional coordination, and identifying growth opportunities—bringing a proactive, organized approach to service-driven teams.…Customer-focused operations and business development professional with experience in customer support, logistics coordination, and partnership outreach across international, multilingual environments (English/Chinese). Known for fast, empathetic issue resolution, clear communication with native speakers, and strong relationship-building that strengthens customer experience and delivery outcomes. Skilled in CRM tools, cross-functional coordination, and identifying growth opportunities—bringing a proactive, organized approach to service-driven teams.

Sofia Bilyk

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Customer-focused operations and business development professional with experience in customer support, logistics coordination, and partnership outreach across international, multilingual environments (English/Chinese). Known for fast, empathetic issue resolution, clear communication with native speakers, and strong relationship-building that strengthens customer experience and delivery outcomes. Skilled in CRM tools, cross-functional coordination, and identifying growth opportunities—bringing a proactive, organized approach to service-driven teams.…Customer-focused operations and business development professional with experience in customer support, logistics coordination, and partnership outreach across international, multilingual environments (English/Chinese). Known for fast, empathetic issue resolution, clear communication with native speakers, and strong relationship-building that strengthens customer experience and delivery outcomes. Skilled in CRM tools, cross-functional coordination, and identifying growth opportunities—bringing a proactive, organized approach to service-driven teams.

Available to hire

Customer-focused operations and business development professional with experience in customer support, logistics coordination, and partnership outreach across international, multilingual environments (English/Chinese).

Known for fast, empathetic issue resolution, clear communication with native speakers, and strong relationship-building that strengthens customer experience and delivery outcomes. Skilled in CRM tools, cross-functional coordination, and identifying growth opportunities—bringing a proactive, organized approach to service-driven teams.

Skills

CRM

Experience Level

CRM

Expert

Language

English

Fluent

Chinese

Fluent

Work Experience

Customer Service Representative at Helpware

February 1, 2025 - Present

Handle customer inquiries, resolve issues, and maintain service standards within Helpware's customer support operations in Lviv.

Logistics Coordinator (Chinese + English) at Mega Aid Compounding Pharmacy

June 1, 2023 - February 1, 2025

Coordinated bilingual logistics operations between Chinese- and English-speaking stakeholders, including shipment planning, order fulfillment, and cross-functional coordination with suppliers and partners.

Business Development Manager at Zelh

April 1, 2023 - May 1, 2023

Led outreach and partnerships, identified growth opportunities, and supported service expansion in Lviv.

Customer Service Representative at Webhelp

October 1, 2019 - December 1, 2019

Provided customer support and issue resolution for Webhelp clients in Lviv.